Case number shorter

  • bugsjr

    (@bugsjr)


    1 year ago

    Hi guys,
    I would like to have the case number to be generate as normal numbers for the first case we are adding like prefix_00001 the second case that will be added to be prefix_00002 and so one. Right now it generates a long random number that is difficult for the client to insert and check his case and also is difficult for us to follow.

    How could I do that?

    Thanks.

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  • Plugin Author Ateeq Rafeeq

    (@sweetdaisy86)

    Hey this type of Case number will not be secure anyone can guess the case number of someone else, and this can leak the data of your customers to others which isn’t secure. However, Instead of just case number there can be 2 fields, like

    Job ID and
    Email/Phone

    And this can work this way, we have this in consideration to do this very soon Thanks

Viewing 1 replies (of 1 total)
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