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Resolved inkedingray
(@inkedingray)

3 years, 6 months ago

Hello.

I need help with my store. Something happened (and no, I didn’t change or touch anything) but all of a sudden my checkout won’t load. The side with the payment information just spins. I checked with wordpress, they can’t identify the issue, told me to contact woocommmerce. I uninstalled woocommerce and cleared all the old data and preceeded to reload a clean, fresh version. And…I’m still having the same problem. Again, I didn’t make any changes. Blue host says this is a woocommerce issues. I’m not sure what to do or how to fix it. any help would be appreciated. If you take the above link, stick something in your cart, and then go to try and check out, the payment boxes keep spinning.

The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

(@shrutiwpcom)

Thank you for reaching out!

Could you please review the guidance here to see the common causes and resolutions for endless loading/spinner on the checkout page: https://docs.woocommerce.com/document/endless-loadingspinner-on-the-checkout-page/

Please let us know if you have any other questions. Thanks!

Thread Starter

inkedingray

(@inkedingray)

3 years, 6 months ago

Hi – so I looked through the doc, and I have the error under the ajax=update_order etc and in the doc you sent, it says something about JSON vs html under the response tab. this is what I see instead:

<p>There has been a critical error on this website.</p><p>Learn more about troubleshooting WordPress.</p>

that’s all the explanation I have. I am also getting this one https://inkedingray.com/wp-content/plugins/woocommerce-payments/dist/payment-request.css?ver=3.0.0 net::ERR_ABORTED 404

This reply was modified 3 years, 6 months ago by inkedingray.

Thread Starter

inkedingray

(@inkedingray)

3 years, 6 months ago

I have done the deactivate plug ins and try it that way, I’ve had bluehost reinstall wp files. so those I’ve already tried

MayKato

(@maykato)

3 years, 6 months ago

Hi @inkedingray

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Thread Starter

inkedingray

(@inkedingray)

3 years, 6 months ago

Sure! Here you go!


### WordPress Environment ###

WordPress address (URL): https://inkedingray.com
Site address (URL): https://inkedingray.com
WC Version: 5.6.0
REST API Version: ? 5.6.0
WC Blocks Version: ? 5.5.1
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.5.1
Log Directory Writable: ?
WP Version: 5.8.1
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.23
PHP Post Max Size: 516 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.78.0
OpenSSL/1.1.1l

SUHOSIN Installed: –
MySQL Version: 5.7.23-23
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.6.0
WC Database Prefix: wpqq_
Total Database Size: 68.64MB
Database Data Size: 59.09MB
Database Index Size: 9.55MB
wpqq_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqq_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpqq_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqq_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpqq_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqq_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpqq_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpqq_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpqq_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpqq_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpqq_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpqq_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqq_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpqq_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqq_actionscheduler_actions: Data: 1.02MB + Index: 0.13MB + Engine InnoDB
wpqq_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqq_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqq_actionscheduler_logs: Data: 1.02MB + Index: 0.03MB + Engine InnoDB
wpqq_aioseo_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpqq_aioseo_posts: Data: 1.47MB + Index: 0.02MB + Engine InnoDB
wpqq_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqq_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpqq_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpqq_convertkit_user_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpqq_evf_entries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqq_evf_entrymeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpqq_evf_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqq_e_submissions: Data: 0.02MB + Index: 0.23MB + Engine InnoDB
wpqq_e_submissions_actions_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpqq_e_submissions_values: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpqq_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
wpqq_gla_merchant_issues: Data: 1.02MB + Index: 0.00MB + Engine InnoDB
wpqq_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpqq_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wpqq_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqq_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wpqq_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wpqq_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpqq_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqq_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqq_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqq_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqq_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wpqq_mailpoet_scheduled_tasks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpqq_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqq_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpqq_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpqq_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqq_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpqq_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqq_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpqq_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wpqq_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpqq_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpqq_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpqq_mailpoet_subscribers: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
wpqq_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqq_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqq_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpqq_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqq_options: Data: 10.02MB + Index: 1.08MB + Engine InnoDB
wpqq_postmeta: Data: 29.28MB + Index: 5.05MB + Engine InnoDB
wpqq_posts: Data: 10.13MB + Index: 0.42MB + Engine InnoDB
wpqq_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
wpqq_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqq_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpqq_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpqq_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpqq_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpqq_revslider_sliders: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
wpqq_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqq_revslider_slides: Data: 0.25MB + Index: 0.02MB + Engine InnoDB
wpqq_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqq_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqq_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqq_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpqq_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpqq_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqq_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpqq_to_buffer_log: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpqq_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wpqq_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpqq_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wpqq_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqq_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpqq_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpqq_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpqq_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpqq_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpqq_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpqq_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpqq_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpqq_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpqq_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqq_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqq_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 720
ct_size_guide: 2
customize_changeset: 2
custom_css: 1
elementor_font: 2
elementor_library: 17
everest_form: 2
jp_img_sitemap: 2
jp_sitemap: 2
jp_sitemap_master: 2
mailpoet_page: 1
mc4wp-form: 1
nav_menu_item: 28
page: 36
portfolio: 39
post: 19
product: 2
product_variation: 2
revision: 1176

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (16) ###

LayerSlider WP: by Kreatura Media – 6.11.8
Advanced Custom Fields PRO: by Delicious Brains – 5.10.2
Advanced Database Cleaner: by Younes JFR. – 3.0.3
All in One SEO: by All in One SEO Team – 4.1.4.3
Bluehost: by Bluehost – 2.8.2
ConvertKit: by ConvertKit – 1.9.5.2
Duplicate Page: by mndpsingh287 – 4.4.4
Elementor Pro: by Elementor.com – 3.4.1
Elementor: by Elementor.com – 3.4.4
Everest Forms: by WPEverest – 1.7.7
Meta Tag Manager: by Marcus Sykes – 2.2
Printful Integration for WooCommerce: by Printful – 2.1.25
Slider Revolution: by ThemePunch – 6.5.8
WooCommerce Payments: by Automattic – 3.0.0
WooCommerce Shipping & Tax: by WooCommerce – 1.25.18
WooCommerce: by Automattic – 5.6.0

### Inactive Plugins (14) ###

Akismet Anti-Spam: by Automattic – 4.1.12
Google Ads & Marketing by Kliken: by Kliken – 1.0.7
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.0.0
Google Listings and Ads: by WooCommerce – 1.4.3
Jetpack: by Automattic – 10.1
OptinMonster: by OptinMonster Team – 2.6.1
Portfolio Post Type: by Devin Price – 1.0.1
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
TrustPulse API: by  – 1.0.4
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.61

WordPress Importer: by wordpressdotorg – 0.7
WP Add Mime Types: by Kimiya Kitani – 3.0.0
WPBakery Page Builder: by Michael M - WPBakery.com – 6.6.0
WP to Buffer: by WP Zinc – 3.7.5

### Must Use Plugins (2) ###

Endurance Page Cache: by Mike Hansen – 2.1.1
SSO: by Garth Mortensen
Mike Hansen – 0.3

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #8421 - /shop/
Cart: #13 - /cart/
Checkout: #8422 - /checkout/
My account: #15 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Kalium - Main Theme
Version: 1.0
Author URL: https://laborator.co/
Child Theme: ?
Parent Theme Name: Kalium
Parent Theme Version: 3.4.2
Parent Theme Author URL: https://laborator.co
WooCommerce Support: ?

### Templates ###

Overrides: kalium/woocommerce/archive-product.php
kalium/woocommerce/cart/cart-item-data.php
kalium/woocommerce/cart/cart-shipping.php
kalium/woocommerce/cart/cart-totals.php
kalium/woocommerce/cart/cross-sells.php
kalium/woocommerce/cart/proceed-to-checkout-button.php
kalium/woocommerce/checkout/form-checkout.php
kalium/woocommerce/checkout/form-coupon.php
kalium/woocommerce/checkout/form-login.php
kalium/woocommerce/checkout/payment-method.php
kalium/woocommerce/global/form-login.php
kalium/woocommerce/loop/orderby.php
kalium/woocommerce/myaccount/form-edit-account.php
kalium/woocommerce/myaccount/form-login.php
kalium/woocommerce/myaccount/form-lost-password.php
kalium/woocommerce/myaccount/form-reset-password.php
kalium/woocommerce/myaccount/view-order.php
kalium/woocommerce/order/form-tracking.php
kalium/woocommerce/product-searchform.php
kalium/woocommerce/single-product/rating.php
kalium/woocommerce/single-product/tabs/tabs.php

### Action Scheduler ###

Complete: 251
Oldest: 2021-08-23 20:58:04 +0000
Newest: 2021-09-20 23:13:42 +0000

Pending: 6
Oldest: 2021-09-20 23:28:36 +0000
Newest: 2021-09-21 20:07:45 +0000

### Status report information ###

Generated at: 2021-09-20 16:29:01 -07:00

Summer M.a11n

(@shrutiwpcom)

3 years, 6 months ago

Hi @inkedingray

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
?
Please include a link to this forum thread, so that we can keep track of what’s already been done.
?
We will be able to help you further there.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Cart won’t load’ is closed to new replies.