Cart updating issues for some users
-
Some users have reported issues with the cart as follows:
1) Adding items to the cart does not affect the total at the top right of the page until you refresh the page
2) Removing an item from cart via the cart page results in an empty page until you refresh the page
Most testers didn’t experience these issues. So far three users have reported the errors; all are in the UK, and all reported that they occur across multiple browsers and devices. They are not all using the same ISP.
I’ve reverted to default theme and deactivated all plugins except WooCommerce but the problem persists.
Any ideas?
System report:
### WordPress Environment ### Home URL: https://sanremobarnes.com Site URL: https://sanremobarnes.com WC Version: 3.3.0 Log Directory Writable: ? WP Version: 4.9.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: ? WP Cron: ? Language: en_US ### Server Environment ### Server Info: Apache/2 PHP Version: 7.0.15 PHP Post Max Size: 20 MB PHP Time Limit: 120 PHP Max Input Vars: 1000 cURL Version: 7.22.0 GnuTLS/2.12.14 SUHOSIN Installed: – MySQL Version: 5.6.37 Max Upload Size: 20 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected. DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 3.3.0 WC Database Prefix: wp_ MaxMind GeoIP Database: ? Total Database Size: 22.03MB Database Data Size: 20.18MB Database Index Size: 1.85MB wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB wp_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.03MB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB wp_commentmeta: Data: 0.02MB + Index: 0.03MB wp_comments: Data: 0.02MB + Index: 0.09MB wp_gallery_galleries: Data: 0.00MB + Index: 0.00MB wp_gallery_galleriesslides: Data: 0.00MB + Index: 0.00MB wp_gallery_slides: Data: 0.00MB + Index: 0.00MB wp_hugeit_slider_slide: Data: 0.02MB + Index: 0.00MB wp_hugeit_slider_slider: Data: 0.02MB + Index: 0.00MB wp_huge_it_reslider_sliders: Data: 0.02MB + Index: 0.00MB wp_huge_it_reslider_slides: Data: 0.02MB + Index: 0.00MB wp_hustle_modules: Data: 0.02MB + Index: 0.03MB wp_hustle_modules_meta: Data: 0.05MB + Index: 0.03MB wp_jckwds: Data: 0.02MB + Index: 0.00MB wp_links: Data: 0.02MB + Index: 0.02MB wp_optins: Data: 0.02MB + Index: 0.03MB wp_optin_meta: Data: 0.02MB + Index: 0.03MB wp_options: Data: 3.48MB + Index: 0.06MB wp_postmeta: Data: 1.47MB + Index: 0.63MB wp_posts: Data: 14.41MB + Index: 0.27MB wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB wp_termmeta: Data: 0.02MB + Index: 0.03MB wp_terms: Data: 0.05MB + Index: 0.03MB wp_term_relationships: Data: 0.02MB + Index: 0.02MB wp_term_taxonomy: Data: 0.05MB + Index: 0.03MB wp_usermeta: Data: 0.02MB + Index: 0.03MB wp_users: Data: 0.02MB + Index: 0.05MB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB ### Post Type Counts ### acf: 1 attachment: 92 block: 5 chef: 3 custom_css: 7 customize_changeset: 31 food_option: 3 nav_menu_item: 174 news: 4 page: 56 pjc_slideshow: 2 popup: 2 popup_theme: 6 post: 9 product: 87 product_variation: 38 revision: 558 ris_gallery: 2 shop_order: 15 testimonial: 6 wccpf: 1 wpcf7_contact_form: 3 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (1) ### WooCommerce: by Automattic – 3.3.0 ### Settings ### API Enabled: ? Force SSL: ? Currency: GBP (£) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) food (food) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) ### WC Pages ### Shop base: ? Page not set Cart: #2518 - /cart/ Checkout: #2519 - /checkout/ My account: #11 - /my-account/ Terms and conditions: ? Page not set ### Theme ### Name: Storefront Version: 2.2.7 Author URL: https://woocommerce.com/ Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? ### Templates ### Overrides: –
The page I need help with: [log in to see the link]
- The topic ‘Cart updating issues for some users’ is closed to new replies.