Cart tracking not working

  • Hi there,
    I am interested in buying your plugin. However, I tried the free version and it didn’t work for me. I am using EDD with WordPress but your plugin is not able to track any sales at all. I cannot even activate the tracking options. Do you have any idea what’s wrong? I read that it is compatible with Easy Digital Downloads. Thanks in advance.

    Best regards
    Valentine

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Lee Willis

    (@leewillis77)

    The plugin is operating fine locally for me, and is passing all tests, so it’s likely to be something specific to your setup.

    I can confirm that it’s compatible with EasyDigitalDownloads, I use it with that myself on a number of production sites.

    Thread Starter Beats247

    (@beats247)

    Thank you for your quick reply. Not sure what the problem is then. I tried it on my new theme https://2018.beats24-7.com/ as well. Recorded only one cart as completed normally then stopped working. Maybe it is a plugin incompatibility as I use a few EDD extra plugins.

    Plugin Author Lee Willis

    (@leewillis77)

    I took a quick look at the site, and there are plenty of issues on that site – Javascript errors, missing Stripe keys etc.

    That said – it looks as though it captured my cart properly at checkout…

    Thread Starter Beats247

    (@beats247)

    Yes, I am still working on that one (for a long time now as the theme coding isn’t “really great” and I’m far away from being an expert…). The first site link I sent to you is the one I am using now and that is working correctly. I wasn’t able to get any cart tracking there at all though. That’s why I tested it on the new site to double-check. It did capture one test payment I made but after that it didn’t do anything anymore, not for free downloads or test payments. Anyway, thanks for the info. I appreciate your quick help and effort!

Viewing 4 replies - 1 through 4 (of 4 total)
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