Cart Totals not appearing on Cart or Checkout

Hi,

Is your loyalty sytem setup for rewards or points-on-cart? Go to MyRewards→Settings and look at Rewards options box. If you see ?Coupon? (the shortcode silently fall on an empty display), then re-run the Wizard to select ?Points on Cart? mode.

The shortcode to display points is [wr_points_balance]. It should work just out of the box, anywhere you place it.

Please note that a user have to be logged in to see points balance or points on cart widgets.

Best regards

I followed those steps and confirm that the Points on Cart is active.

The points balance shortcode is working and displays all points available.

But no option to apply points to the cart.

Hi,

As long as your loyalty system is Turned ON, the Points on Cart mode is selected in the wizard (You see a Point Value field in Rewards options box), it should appear anywhere you place [wr_points_on_cart] (even in a normal page).

Do you use the WooCommerce standard cart/checkout page? Are you sure it is not hidden/moved a style side-effect?

For example, using our convenience tool, in MyRewards→Appearance→WooCommerce→Cart Page Content, in Aside From Totals text area, we got bettor result placing the shortcode inside a div:
<div class="cart-collaterals cross-sells">[wr_points_on_cart]</div>

Best regards,

Hello,

we will close this thread and mark it as resolved

Hi this is still not resolved as the issue is still occuring.

Hi,

Since you didn’t respond to our previous response, we thought the issue was resolved.

To points on cart working, you have to:

• Turn loyalty system ON
• Using the wizard, select Points on Cart as reward (you can check if ok in My Rewards→Settings, in top right bloc, a Point Value in € option must be visible)
• Then, you have to place the shortcode [wr_points_on_cart] somewhere.
• Finally, the visitor must be a logged in user.

You said you used the reload option, take care your editor does not replace the quotes for typographical ones (as the quotes appearing in your original post ”) those quotes are not interpreted by WordPress, be sure to have right simple or double quotes and be consistent for all attributes of a same shortcodes. To be sure, try first without any attributes as in our last answer example.

If you checked all this but the widget still does not appear, it could be a CSS?issue. Right click near the place you expect it to be displayed and select Inspect in the dropdown menu. Then seach in the HTML for the text lws_wr_pointsoncart_contribution which is a class used in our DOM element.

Please, let us know if it helps or not.

Best regards,