Cart Shows Up for all Users

  • Resolved mikegraci

    (@mikegraci)


    3 years, 8 months ago

    I have just installed Woo Commerce. I created a Simple Product and tested putting the product in a user1 cart. That all works.

    I then logged in as a different user (user2) and the product for user1 is showing up in users2 cart. I added a product to user2 –it shows up for user2 cart and it also shows up in user1 cart.

    With more testing–all products that go into a cart seem to go to every users cart.

    I have disabled plugins…boiled this down and still get the same issue. I must have some type of conflict. Would appreciate ay ideas/help.

    Thanks
    Mike

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support kellymetal a11n

    (@kellymetal)

    Hi there Mike,

    The most common cause of this type of issue where products are showing up for different users (or users are seeing other info from other users) is caching. Please try disabling any caching plugins on the site or on the server itself — caching should be disabled for the Cart, Checkout, and My Account pages in particular. You can reach out to your host to ask about caching on the server.

    If you are still having trouble, please share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your reply. Please note that since this is a public forum, you may want to remove any sensitive information that you don’t want shared publicly.

    Thread Starter mikegraci

    (@mikegraci)

    
Thanks for quick reply---i have tried cache clears, turning them off, different browsers.  This is a test and debug site.  Info is below.

### WordPress Environment ###

WordPress address (URL): https://webscribersoft.com
Site address (URL): https://webscribersoft.com
WC Version: 5.5.1
REST API Version: ? 5.5.1
WC Blocks Version: ? 5.3.2
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.4.1
Log Directory Writable: ?
WP Version: ? 5.7.2 - There is a newer version of WordPress available (5.8)
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.12
PHP Post Max Size: 200 MB
PHP Time Limit: 300
PHP Max Input Vars: 1560
cURL Version: 7.45.0
OpenSSL/1.0.1e

SUHOSIN Installed: –
MySQL Version: 5.7.26-29-log
Max Upload Size: 200 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.5.1
WC Database Prefix: wp_965y1bc8a3_
Total Database Size: 65.98MB
Database Data Size: 57.94MB
Database Index Size: 8.04MB
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wp_965y1bc8a3_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_965y1bc8a3_gf_rest_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_965y1bc8a3_swp_cf: Data: 0.12MB + Index: 0.12MB + Engine MyISAM
wp_965y1bc8a3_swp_index: Data: 0.13MB + Index: 0.09MB + Engine MyISAM
wp_965y1bc8a3_swp_log: Data: 0.07MB + Index: 0.07MB + Engine MyISAM
wp_965y1bc8a3_swp_tax: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_965y1bc8a3_swp_terms: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
wp_965y1bc8a3_table_data: Data: 0.16MB + Index: 0.00MB + Engine InnoDB
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### Post Type Counts ###

acf: 2
acf-field: 43
acf-field-group: 2
aoc_popup: 1
attachment: 839
birs_service: 1
birs_staff: 1
bne_testimonials: 2
books_about_dogs: 2
bp-email: 19
bps_form: 1
calendar: 2
cf7_style: 12
cfs: 2
color: 6
condition_group: 1
custom_css: 1
day_care_provider: 4
demo_test: 24
dog_adoption_provide: 5
dog_day_care_provide: 7
dog_grooming_provide: 1
dog_health_provider: 7
dog_training_provide: 6
doggie_day_care: 1
download: 3
edd_discount: 1
edd_log: 53
edd_payment: 34
fl-builder-template: 81
fl-theme-layout: 6
forum: 26
job_listing: 3
ml-slide: 10
ml-slider: 3
nav_menu_item: 47
news: 3
nf_sub: 84
oembed_cache: 11
page: 51
people_apparel: 1
popup: 2
popup_theme: 6
post: 8
product: 2
pt_view: 3
reply: 13
restriction: 1
revision: 33
slide: 6
soliloquy: 1
spucpt: 1
tablepress_table: 1
testimonial: 2
testimonial_rotator: 2
topic: 14
tt_font_control: 4
vet: 1
workforce: 3
wpcr3_review: 27
wpcuwpfp-news-widget: 1
wpd-bb-popup: 1
wysijap: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (31) ###

Gravity Forms: by Gravity Forms – 2.5.7
Profile Update: by TBI – 4.1
Advanced Custom Fields PRO: by Delicious Brains – 5.9.9
Ajax Search Pro: by Ernest Marcinko – 4.20.8
Beaver Builder Plugin (Pro Version): by The Beaver Builder Team – 2.4.2.4
Beaver Themer: by The Beaver Builder Team – 1.3.3.1
BP Profile Search: by Andrea Tarantini – 5.4.2
BuddyPress: by The BuddyPress Community – 9.0.0
Calendar Maintenance: by TBI – 4.0
Classic Editor: by WordPress Contributors – 1.6.1
Custom Login: by Austin Passy – 3.2.11
Custom Post Type UI: by WebDevStudios – 1.9.2
FacetWP - Beaver Builder: by FacetWP
LLC – 1.3.3

FacetWP - Map Facet: by FacetWP
LLC – 0.9.1

FacetWP: by FacetWP
LLC – 3.8.8

Favorites: by Kyle Phillips – 2.3.2
Geo Gravity: by TBI – 4.0
Gravity Forms + Custom Post Types: by Gravity Wiz – 3.1.21
Gravity Forms Zapier Add-On: by Gravity Forms – 4.1
Maintenance: by WebFactory Ltd – 4.03
Search Engine Visibility: by GoDaddy – 0.5
Styles & Layouts Gravity Forms: by Sushil Kumar – 4.3.2
Ajax login and register: by TBI – 4.1
Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.6.0
User Role Editor: by Vladimir Garagulya – 4.60
WooCommerce: by Automattic – 5.5.1
WP Customer Reviews: by Aaron Queen – 3.5.9
WP File Manager: by mndpsingh287 – 7.1.1
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.1.11

WP Tao: by WP Tao Co. – 1.2.10
WP ULike: by TechnoWich – 4.5.3

### Inactive Plugins (18) ###

Appointment Details: by TBI – 4.1
Better Font Awesome: by Mickey Kay – 2.0.1
BuddyPress Global Search: by BuddyBoss – 1.2.1
BuddyPress Reorder Tabs: by BuddyBoss – 2.0.1
BuddyPress Restrict Messages: by venutius – 1.0.5
Easy Digital Downloads: by Sandhills Development
LLC – 2.10.6

No Page Comment: by Seth Alling – 1.2
Post Favorite MGMT: by Mike Graci – 1.0.0
Remove Dashboard Access: by Drew Jaynes (DrewAPicture) – 1.1.3
Shariff Wrapper: by Jan-Peter Lambeck & 3UU – 4.6.7
Simple Buddypress Profile Privacy: by Justin Hansen – 0.7.9
Spacer: by Justin Saad – 3.0.5
Title Remover: by WPGurus – 1.2.1
twilio: by  –
WooCommerce Shipping & Tax: by WooCommerce – 1.25.17
WP Easy Paypal Payment Accept: by Tips and Tricks HQ – v4.9.6
WP Simple Booking Calendar: by WP Simple Booking Calendar – 7.1.7
Yoast SEO Premium: by Team Yoast – 12.5

### Dropin Plugins (1) ###

object-cache.php: APCu Object Cache

### Must Use Plugins (1) ###

System Plugin: by  – 4.8.1

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #15205 - /shop/
Cart: #15207 - /cart/
Checkout: #15209 - /checkout-2/
My account: #15211 - /my-account-2/
Terms and conditions: ? Page not set

### Theme ###

Name: BuddyBoss Child Theme
Version: 4.3.2
Author URL: https://www.buddyboss.com
Child Theme: ?
Parent Theme Name: BuddyBoss
Parent Theme Version: 4.3.4
Parent Theme Author URL: https://www.buddyboss.com
WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: –

### Action Scheduler ###

Canceled: 5
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### Status report information ###

Generated at: 2021-07-20 22:18:10 -04:00
    Plugin Support abwaita a11n

    (@abwaita)

    Thanks for the SSR @mikegraci.

    I see that you have the plugin WP-Optimize - Clean, Compress, Cache: by David Anderson.

    As advised above, you will want to purge the cache from it and also configure it not to cache Cart, Checkout, and My Account pages. We have explained further in this guide: https://docs.woocommerce.com/document/configuring-caching-plugins/

    Note: When testing if the above has worked, remember to also delete existing cache memory from your browser or use incognito/private browser windows.

    Thanks.

    Thread Starter mikegraci

    (@mikegraci)

    Thanks for response–to best of may ability–this does not seem to be caching related –on WP-optimize I do not have cache enabled… I just disabled plugin. cleared cache and ran the following tests from 2 different computers

    Here is a test I ran……

    I logged in from a PC and from a mac–here is the sequence

    I cleared browser cache and server cache on Go daddy fro both machines

    a) Log into MAC/user1/incognito–add product1 to cart –all good.
    b) Log into PC/user2/incognito–add product2 to cart –all good.
    c) Log out of PC/user2—-> login to PC/user1/incognito–product1 shows up –all good
    c) Log out of PC/user1—-> login to PC/user2/incognito (again) –product1 and product2 shows up–(only product2 should show up).

    Plugin Support abwaita a11n

    (@abwaita)

    Thanks for getting back.

    I appreciate the details regarding the tests.

    The most plausible explanation here is that in step b, the cart page was cached. Thus, in the last step, the user was served the cached page with the existing product1.

    Just to be sure, you could reach GoDaddy to see if they do not have any other type of server-side caching going on? If they do, request them to flush it and disable it from the cart, checkout, and my account pages.

    Kindly keep us posted.
    Thanks again.

    Thread Starter mikegraci

    (@mikegraci)

    Hi Abwaita

    Thank you for response …plesse just bear with me. if you can. I really appreciate your help

    In the last step, the user was served BOTH products. In the previous steps of the test there was never a time where both products were presented to a user so they would never have been cached together….but yet in the last step Both products appear to the user.

    Mike

    Plugin Support abwaita a11n

    (@abwaita)

    Thanks Mile for your reply.

    The possibility here is that the cart page was cached somewhere. Product 1 was cached along with the page at that point and is being served when a new visitor goes tries to access the cart.

    That’s why the focus here is to check if there’s some existing caching somewhere. You can check with the host if they have some other server side caching so that they can purge it and disable it on the cart, checkout, and my account page.

    Thanks.

    Thread Starter mikegraci

    (@mikegraci)

    Hi thereI went off to go daddythey do have a hardware cachei am flushing the cache…but I stil get the issue. There is no way to completely shut it off..so it may stil be part fo teh issue.

    I have access to site ground and I have other sites on site groundi truned off all cachehave the same issue BUT at siteground I have a securi firewall i turned off cacheing there and i started to get some positive reuslts…mostly by luck.

    Where I am at on ths ite gorund site is I get results and am confident all cache are off..and now I have located a piece of code that appears to createing a conflict with woo commerce. If I coudl ask for a quick scan of thsi codethat woudl be appreciated.

    With all cahe turned off and the code below “deleted” it works I dotn have the cart issues..When I enable this code..I have the same problem. Appreciate any advice that can be provided.

    Thanks

    CODE

    <?php
function edd_popup($atts)
{
wp_register_script('edd_js', plugins_url('/js/edd.js', __FILE__));
wp_enqueue_script('edd_js');
 $html = ' ';
 $p_code = trim($atts['product_code']);
 $btn_txt = trim($atts['btn_txt']);
 $price = trim($atts['price']);
 $btn_colr = trim($atts['color']);
 if (!is_user_logged_in()) {
 $html .=  '<div class="no_login">';
}
if (is_user_logged_in()) {
  $current_user   = wp_get_current_user();
    $role_name      = $current_user->roles[0];
 if ($role_name == 'subscriber' OR $role_name =='administrator') {
	  $html .=  '<div class="subscriber_login">';
 }
}
$html .='<a class="button jhhh edd-submit '.$btn_colr.'" href="'.site_url().'/checkout/?edd_action=add_to_cart&download_id='.$p_code.'&edd_options[price_id]='.$price.'"><span class="label">'.$btn_txt.'</span></a>'; 
if (!is_user_logged_in()) {
$html .=  '</div>';
}
if (is_user_logged_in()) {
  $current_user   = wp_get_current_user();
    $role_name      = $current_user->roles[0];
 if ($role_name == 'subscriber' OR $role_name =='administrator') {
	  $html .=  '</div>';
 }
}
 return $html;
}
add_shortcode("edd_popup","edd_popup");

function add_paypal($atts)
{
error_reporting(0);
$email = trim($atts['email']);
$paypal = trim($atts['paypal']);
$options = trim($atts['options']);
$other_amount = trim($atts['other_amount']);
$button_text = trim($atts['button_text']);
$button_image = trim($atts['button_image']);
$cancel_url = trim($atts['cancel_url']);
$new_window = trim($atts['new_window']);
$new_paypal = trim($atts['wp_paypal_payment_box_for_any_amount']);
$description = trim($atts['description']);
$currency = trim($atts['currency']);
$other_amount_label = trim($atts['other_amount_label']);
$html = '';
$html .="<script>
jQuery(document).ready(function ($) {
jQuery('.make_payment').click(function(e) { 
         jQuery('.paypal_new').toggle();
		//jQuery('.make_payment').hide();
	});
});
</script>";
$html .= '<style>
.wp_pp_button_selection_section
{
	display:none;
}
.wp_pp_button_reference_section > label {
    display: none;
}
.wp_pp_button_reference {
    display: none;
}
.paypal_new .wp_pp_button_reference_section {
    float: left;
    margin-left: 14%;
    width: 0%;
}
.paypal_new .buddyboss-select-inner .wp_paypal_button_options, .paypal_new input[type="text"], .paypal_new input[type="email"], .paypal_new input[type="number"] ,.wpapp_other_amt_input {
    background-color: #f2f2f2;
    padding: 2px 12px;
    width: 147px;
    color:#123 !important;
}
.make_payment
{
	cursor:pointer;
}
.make_payment :hover
{
	color:#1999ba;
}
.paypal_new {
	 color:#fff!important;
	 font-weight:bold;
	
}
.paypal_new .wp_accept_pp_button_form
{
   width: 100%;
   padding-top:2%;

}
@media (max-width: 767px) {
	.paypal_new input[type="text"], .paypal_new input[type="email"], .paypal_new input[type="number"], .wpapp_other_amt_input {
    background-color: #f2f2f2;
    color: #000;
    padding: 2px 12px;
    width: 173px;
}
.paypal_new .buddyboss-select-inner
{
	width:200px;
	color: #000;
}
.wp_pp_button_selection_section
{
	width:200px;
	color#000;
}
}
@media (min-width: 767px) {
.paypal_new {
     max-width: 1100px;
     height: 80px;
}
.wp_paypal_button_options
{
	margin-top:14px !important;
}
.paypal_new .wp_pp_button_amount_section
{
	 float: left;
	 width: 10%;
}
.paypal_new .wp_pp_button_amount_section .wpapp_other_amt_input
{
	margin-bottom: 9px;
    margin-top: 9px;
    max-width: 105px !important;
}
.paypal_new .wp_pp_button_selection_section {
    float: left;
    padding-left: 2%;
    width: 21%;
}
.paypal_new .wp_pp_button_other_amt_section {
    float: left;
    margin-left: 6%;
    width: 14%;
}
/*.paypal_new .wp_pp_button_reference_section {
    float: left;
    margin-left: 14%;
    width: 34%;
}*/
.paypal_new .wp_pp_button_submit_btn {
    float: left;
    width: 15%;
}
}

.paypal_new .wp_pp_button_amount_section
 {
       font-size : 20px!important;
         color : #1db4da!important;
}

.paypal_new .wp_pp_button_amount_section .wpapp_other_amt_input{
    margin-bottom: 15px;
    margin-top: 9px;
    max-width: 105px !important;
    background-color: white!important;
    height: 25px!important;
}

.paypal_new .wp_paypal_button_widget_any_amt .wp_pp_button_amount_section{
width:255px
}
</style>';
     $s_code ='';
	 if (is_user_logged_in()) 
	{
	 $current_user = wp_get_current_user();
	 $u_email = $current_user->user_email;
	 $html .=  '<script>
					jQuery(document).ready(function ($) {
					jQuery(".wp_pp_button_reference").val("'.$u_email.'");
					   });
					  </script>';
	}
	$html .= '<div class="paypal_new" style="display:none;">';
	if($new_paypal == 'true')
	{
	if($email)
	{
		$s_code .= 'email="'.$email.'" ';
	}
	if($description)
	{
		$s_code .= 'description="'.$description.'" ';
	}
	if($other_amount_label)
	{
		$s_code .= 'other_amount_label="'.$other_amount_label.'" ';
	}
	if($currency)
	{
		$s_code .= 'currency="'.$currency.'" ';
	}
	$html .= do_shortcode('[wp_paypal_payment_box_for_any_amount '.$s_code.'"]');
}
else
{
	if($button_text)
	{
		$s_code_2 .= 'button_text = "'.$button_text.'"';
	}
	if($button_image)
	{
		$s_code_2 .= 'button_image = "'.$button_image.'"';
	}
	if($cancel_url)
	{
		$s_code_2 .= 'cancel_url = "'.$cancel_url.'"';
	}
	if($new_window)
	{
		$s_code_2 .= 'new_window = "'.$new_window.'"';
	}
	if($currency)
	{
		$s_code_2 .= 'currency="'.$currency.'" ';
	}
$html .= do_shortcode('[wp_paypal_payment_box email="'.$email.'"  options="'.$options.'" other_amount="'.$other_amount.'" '.$s_code_2.' ]');
}
$html .=  '</div>';
//$html .= '<div class="paypal_btn"> <!--button class="make_payment">Make Paypal Payment </button--></div>';
$html .= '<div class="paypal_btn"> </div>';
if($paypal == 'on')
{
 return $html;
 }
 else{
	 return '<style> .make_payment{ color:#808080 !important;} </style>';
 }

}
add_shortcode("add_paypal","add_paypal");
add_action('wp_logout','auto_redirect_after_logout');
function auto_redirect_after_logout(){
  wp_redirect( home_url() );
  exit();
}
/*function acme_login_redirect( $redirect_to, $request, $user  ) {
	error_reporting(0);
	return ( is_array( $user->roles ) && in_array( 'administrator', $user->roles ) ) ? admin_url() : home_url();
}
add_filter( 'login_redirect', 'acme_login_redirect', 10, 3 );*/
?>

    Hi @mikegraci,

    Perhaps it’s something inside the /js/edd.js which is loaded at the top of this code block. Have you tried checking with each of these functions separately? Take out the edd_popup function first and see if this still happens. If it does, then try the next function and so on. That may help you narrow this down further.

    Cheers

    Hi @mikegraci

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. If you have further questions, please feel free to open a new topic.

Viewing 10 replies - 1 through 10 (of 10 total)
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