“Cart Recovery” email sending despite being disabled

  • Resolved linseedstudio

    (@linseedstudio)


    2 years, 9 months ago

    Hi all,

    I’m experiencing a very strange problem with a client’s site: WooCommerce recently sent a followup “abandoned cart” email to a customer even though the feature was deactivated when I checked it in the email settings for “cart recovery”. In addition to this, the email included the correct quantity and individual price for the product (1 bottle of olive oil for $200), but the total at the bottom was something crazy like $16,000, which reasonably scared the customer. It looks like a relatively new feature under “Campaigns”. I do not want these emails sent at all but am afraid another one will be sent anyway. Anyone else experience this problem?

    • This topic was modified 2 years, 9 months ago by linseedstudio.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi there,

    Thanks for reaching out.

    WooCommerce doesn’t have this functionality by default, it looks like you are using some plugin for that.

    It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

    Best,

    Thread Starter linseedstudio

    (@linseedstudio)

    @mediawhale Thank you for your response. I should mention that the site is hosted by GoDaddy and they seem to be trying to play middle man with the email settings, so it may have to do with that. Here is the status report:

    
### WordPress Environment ###

WordPress address (URL): https://kastaniaoliveoil.com
Site address (URL): https://kastaniaoliveoil.com
WC Version: 6.6.1
REST API Version: ? 6.6.1
WC Blocks Version: ? 7.6.2
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: –
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.29
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 2000
cURL Version: 7.80.0
OpenSSL/1.1.1o

SUHOSIN Installed: –
MySQL Version: 5.7.26-29-log
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.6.1
WC Database Prefix: wp_
Total Database Size: 17.21MB
Database Data Size: 14.97MB
Database Index Size: 2.24MB
wp_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
godaddy_mwc_cart_recovery_emails_opt_outs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
godaddy_mwc_checkout: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.11MB + Index: 0.13MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 5.31MB + Index: 0.09MB + Engine InnoDB
wp_pmxe_exports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_postmeta: Data: 0.41MB + Index: 0.34MB + Engine InnoDB
wp_posts: Data: 7.17MB + Index: 0.09MB + Engine InnoDB
wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_exported_csv_items: Data: 0.16MB + Index: 0.02MB + Engine InnoDB
wp_yoast_indexable: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

acf-field: 7
acf-field-group: 2
attachment: 70
nav_menu_item: 12
page: 9
post: 6
product: 3
revision: 302
shop_coupon: 17
shop_order: 53
shop_order_refund: 1
wp_global_styles: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (10) ###

Advanced Custom Fields PRO: by Delicious Brains – 5.12.2
Akismet Anti-Spam: by Automattic – 4.2.4
Code Snippets: by Code Snippets Pro – 3.1.1
Jetpack: by Automattic – 11.0
Gutenberg Page Builder - Kioken Blocks: by Kioken Theme – 1.3.9
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
WooCommerce Email Test: by RaiserWeb – 1.2.2
WooCommerce Stripe Gateway: by WooCommerce – 6.4.1
WooCommerce: by Automattic – 6.6.1
Yoast SEO: by Team Yoast – 19.1

### Inactive Plugins (0) ###

### Dropin Plugins (2) ###

db-error.php: db-error.php
object-cache.php: APCu Object Cache

### Must Use Plugins (1) ###

System Plugin: by  – 4.29.1

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #12 - /shop/
Cart: #13 - /cart/
Checkout: #14 - /checkout/
My account: #15 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: kastania
Version: 1.0.0
Author URL: https://linseedstudio.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-06-25 17:35:18 +00:00
Options: ?
Notes: 10
Onboarding: completed

### Action Scheduler ###

Complete: 192
Oldest: 2022-05-25 08:13:45 +0000
Newest: 2022-06-24 17:45:59 +0000

Pending: 4
Oldest: 2022-06-24 21:15:18 +0000
Newest: 2022-06-25 11:40:21 +0000

### Status report information ###

Generated at: 2022-06-24 18:00:57 +00:00
    Plugin Support Daniyal Ahmed (a11n)

    (@daniyalahmedk)

    Hi there,

    I just checked your System Status Report, and I found there are a couple of database tables that are related to cart recovery.

    
godaddy_mwc_cart_recovery_emails_opt_outs
godaddy_mwc_checkout

    It looks like it’s coming from Godaddy, can you please try to reach out to Godaddy support for that, and see if they are able to provide any solution. Rest assured, that WooCommerce doesn’t have this functionality by default.

    Best,

    Thread Starter linseedstudio

    (@linseedstudio)

    Much appreciated @daniyalahmedk – I just sent them a support request and will hopefully hear back soon. I realized after posting how much GoDaddy is playing a role in the WC interface with their Managed WP hosting option and that this is likely causing the problem. Thanks again.

    Hi @linseedstudio,

    Hopefully, GoDaddy was able to get that worked out for you. If you need anything else, just open up a new topic and we’ll be happy to help.

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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