CART PAGE :The page does not return up to the position of the alert display.

Hi there,

I’m afraid I don’t fully understand the issue here – Would you mind either sending through a screenshot or a URL where we can take a closer look?

Thanks!

Hello.
Please check the following.

https://www.niguramu.jp/en/cart/

***********************
(1)Put the item in the cart.

***********************
(2)Enter wrong information in “Calculate shipping” and update.

country_field: United States (US)
state_field: New York
city_field: (Blank)
postcode_field: 939-1104 (e.g. Japan ZIP)

***********************
(3)An alert appears at the top of the cart.

“Please enter a valid postcode / ZIP.”

***********************

At this time, the page does not scroll to the position of the alert display.
I think this is not working properly. Is it wrong?

We can not solve the mistake unless the customer can find this alert.
I hope that you can fix the plugin.

Best regards,

Howdy!

The page should scroll up to the error message automatically.

Do you have everything updated on your site?

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response. Thanks!

Hello.
In order to confirm the problem, we tested them by activating theme “Storefront”, plug-in “woocommerce”, “Woocommerce Table Rate Shipping” only. But the situation did not change.

*********************************************
*********************************************

### WordPress Environment ###

Home URL: https://www.niguramu.jp
Site URL: https://www.niguramu.jp/ja
WC Version: 3.4.4
Log Directory Writable: ?
WP Version: 4.9.7
WP Multisite: –
WP Memory Limit: 300 MB
WP Debug Mode: –
WP Cron: ?
Language: ja
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.2.6
PHP Post Max Size: 160 MB
PHP Time Limit: 600
PHP Max Input Vars: 1000
cURL Version: 7.29.0
NSS/3.34

SUHOSIN Installed: –
MySQL Version: 5.7.17
Max Upload Size: 160 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.4.4
WC Database Prefix: wp_
Total Database Size: 93.37MB
Database Data Size: 76.91MB
Database Index Size: 16.46MB
wp_woocommerce_sessions: Data: 4.05MB + Index: 0.06MB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
wp_woocommerce_order_items: Data: 0.25MB + Index: 0.09MB
wp_woocommerce_order_itemmeta: Data: 2.52MB + Index: 2.02MB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB
wp_advps_optionset: Data: 0.02MB + Index: 0.00MB
wp_advps_thumbnail: Data: 0.02MB + Index: 0.00MB
wp_bounced_email_logs: Data: 0.05MB + Index: 0.00MB
wp_commentmeta: Data: 0.01MB + Index: 0.01MB
wp_comments: Data: 0.77MB + Index: 0.29MB
wp_eo_events: Data: 0.02MB + Index: 0.03MB
wp_eo_venuemeta: Data: 0.02MB + Index: 0.03MB
wp_failed_jobs: Data: 0.02MB + Index: 0.00MB
wp_links: Data: 0.00MB + Index: 0.00MB
wp_mailchimp_carts: Data: 0.08MB + Index: 0.00MB
wp_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB
wp_mailpoet_forms: Data: 0.02MB + Index: 0.00MB
wp_mailpoet_mapping_to_external_entities: Data: 0.08MB + Index: 0.05MB
wp_mailpoet_newsletters: Data: 0.41MB + Index: 0.00MB
wp_mailpoet_newsletter_links: Data: 0.06MB + Index: 0.00MB
wp_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB
wp_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB
wp_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.00MB
wp_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB
wp_mailpoet_newsletter_templates: Data: 8.52MB + Index: 0.00MB
wp_mailpoet_scheduled_tasks: Data: 0.02MB + Index: 0.03MB
wp_mailpoet_scheduled_task_subscribers: Data: 0.48MB + Index: 0.19MB
wp_mailpoet_segments: Data: 0.02MB + Index: 0.02MB
wp_mailpoet_sending_queues: Data: 1.50MB + Index: 0.02MB
wp_mailpoet_settings: Data: 0.02MB + Index: 0.02MB
wp_mailpoet_statistics_clicks: Data: 0.09MB + Index: 0.05MB
wp_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB
wp_mailpoet_statistics_newsletters: Data: 1.52MB + Index: 0.25MB
wp_mailpoet_statistics_opens: Data: 0.25MB + Index: 0.28MB
wp_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB
wp_mailpoet_subscribers: Data: 0.17MB + Index: 0.17MB
wp_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB
wp_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB
wp_mailpoet_subscriber_segment: Data: 0.13MB + Index: 0.11MB
wp_nextend2_image_storage: Data: 0.06MB + Index: 0.02MB
wp_nextend2_section_storage: Data: 0.25MB + Index: 0.03MB
wp_nextend2_smartslider3_generators: Data: 0.02MB + Index: 0.00MB
wp_nextend2_smartslider3_sliders: Data: 0.05MB + Index: 0.00MB
wp_nextend2_smartslider3_sliders_xref: Data: 0.02MB + Index: 0.00MB
wp_nextend2_smartslider3_slides: Data: 0.45MB + Index: 0.00MB
wp_options: Data: 4.71MB + Index: 1.08MB
wp_postmeta: Data: 32.97MB + Index: 6.81MB
wp_posts: Data: 12.12MB + Index: 0.98MB
wp_queue: Data: 0.02MB + Index: 0.00MB
wp_stoutgc: Data: 0.02MB + Index: 0.00MB
wp_termmeta: Data: 0.28MB + Index: 0.25MB
wp_terms: Data: 0.30MB + Index: 0.29MB
wp_term_relationships: Data: 0.72MB + Index: 1.31MB
wp_term_taxonomy: Data: 0.54MB + Index: 0.26MB
wp_usermeta: Data: 1.02MB + Index: 0.61MB
wp_users: Data: 0.08MB + Index: 0.07MB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB
wp_wc_points_rewards_user_points: Data: 0.08MB + Index: 0.09MB
wp_wc_points_rewards_user_points_log: Data: 0.13MB + Index: 0.14MB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_shipping_table_rates: Data: 0.13MB + Index: 0.00MB
wp_woocommerce_shipping_zone_shipping_methods: Data: 0.02MB + Index: 0.00MB
wp_wprc_cached_requests: Data: 0.00MB + Index: 0.00MB
wp_wprc_extensions: Data: 0.00MB + Index: 0.00MB
wp_wprc_extension_types: Data: 0.00MB + Index: 0.00MB
wp_wprc_repositories: Data: 0.00MB + Index: 0.00MB
wp_wprc_repositories_relationships: Data: 0.00MB + Index: 0.00MB
wp_wysija_campaign: Data: 0.00MB + Index: 0.00MB
wp_wysija_campaign_list: Data: 0.00MB + Index: 0.00MB
wp_wysija_custom_field: Data: 0.00MB + Index: 0.00MB
wp_wysija_email: Data: 0.90MB + Index: 0.00MB
wp_wysija_email_user_stat: Data: 0.09MB + Index: 0.09MB
wp_wysija_email_user_url: Data: 0.01MB + Index: 0.01MB
wp_wysija_form: Data: 0.00MB + Index: 0.00MB
wp_wysija_list: Data: 0.00MB + Index: 0.00MB
wp_wysija_queue: Data: 0.00MB + Index: 0.00MB
wp_wysija_url: Data: 0.00MB + Index: 0.00MB
wp_wysija_url_mail: Data: 0.00MB + Index: 0.00MB
wp_wysija_user: Data: 0.11MB + Index: 0.08MB
wp_wysija_user_field: Data: 0.00MB + Index: 0.00MB
wp_wysija_user_history: Data: 0.00MB + Index: 0.00MB
wp_wysija_user_list: Data: 0.02MB + Index: 0.03MB
wp_yoast_seo_links: Data: 0.09MB + Index: 0.02MB
wp_yoast_seo_meta: Data: 0.14MB + Index: 0.00MB

### Post Type Counts ###

acf: 5
acf-field: 21
acf-field-group: 5
attachment: 7697
calendar: 3
custom_css: 4
event: 1
feedback: 45
jp_img_sitemap: 12
jp_img_sitemap_index: 3
jp_sitemap: 3
jp_sitemap_master: 3
mailpoet_page: 37
nav_menu_item: 145
page: 48
polylang_mo: 2
post: 116
product: 1351
product_variation: 212
revision: 17
safecss: 1
shop_coupon: 5
shop_order: 716
shop_order_refund: 42
sidebar: 8
wc_order_status: 13
wishlist: 28
wysijap: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (37) ###

VaultPress: by Automattic – 1.9.5
Polylang Pro: by Frédéric Demarle – 2.3.8
ACF Content Analysis for Yoast SEO: by Thomas Kr?ftner
ViktorFroberg
marol87
pekz0r
angrycreative
Team Yoast – 2.1.0

Add-on WooCommerce MailPoet 3: by Tikweb – 1.1.0 – Not tested with the active version of WooCommerce
Advanced Custom Fields PRO: by Elliot Condon – 5.7.1
Akismet Anti-Spam: by Automattic – 4.0.8
Bounce Handler Mailpoet: by Tikweb – 1.3.9
Facebook for WooCommerce: by Facebook – 1.9.2 – Not tested with the active version of WooCommerce
Simple Calendar: by Simple Calendar – 3.1.19
Jetpack by WordPress.com: by Automattic – 6.3.2
Loco Translate: by Tim Whitlock – 2.1.4
MailPoet 3 (New): by MailPoet – 3.8.1
Media File Manager: by Atsushi Ueda – 1.4.2
Polylang for WooCommerce: by Frédéric Demarle – 1.0.2
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.0.2
Search Regex: by John Godley – 1.4.16
Smart Slider 3: by Nextend – 3.3.6
Category Order and Taxonomy Terms Order: by Nsp-Code – 1.5.4
WooCommerce Checkout Add-Ons: by SkyVerge – 1.12.4
WooCommerce Colors: by WooThemes – 1.0.7 – Not tested with the active version of WooCommerce
WooCommerce For Japan: by Artisan Workshop – 1.2.22
WooCommerce Amazon Pay Gateway: by WooCommerce – 1.8.4
WooCommerce Stripe Gateway: by WooCommerce – 4.1.8
WooCommerce Google Analytics Integration: by WooCommerce – 1.4.4 – Not tested with the active version of WooCommerce
WooCommerce Order Status Manager: by SkyVerge – 1.9.2
WooCommerce Points and Rewards: by WooCommerce – 1.6.13
WooCommerce Table Rate Shipping: by WooCommerce – 3.0.9
WooCommerce Waitlist: by WooCommerce – 1.8.3
WooCommerce WishLists: by Lucas Stark – 2.1.10
WooCommerce: by Automattic – 3.4.4
WooSidebars - Sidebar Manager to WooSidebars Converter: by WooThemes – 1.1.3
WooSidebars: by WooCommerce – 1.4.5
Yoast SEO Premium: by Team Yoast – 7.9
WP Fastest Cache: by Emre Vona – 0.8.8.3
WP Instagram Widget: by Scott Evans – 2.0.3
WP Multibyte Patch: by 倉石 政典 – 2.8.1
WP-Optimize: by David Anderson
Ruhani Rabin
Team Updraft – 2.2.4

### Settings ###

API Enabled: ?
Force SSL: –
Currency: JPY (￥)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: simple (simple)
grouped (grouped)
variable (variable)
external (external)

Taxonomies: Product Visibility: exclude-from-search (exclude-from-search)
exclude-from-catalog (exclude-from-catalog)
outofstock (outofstock)
featured (featured)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #15 - /shop/
Cart: #28 - /cart/
Checkout: #29 - /checkout/
My account: #30 - /my-account/
Terms and conditions: #43 - /guide/payment/

### Theme ###

Name: niguramu Child Theme -weta
Version: 1.0.4
Author URL: https://www.niguramu.jp
Child Theme: ?
Parent Theme Name: Weta
Parent Theme Version: 1.0.9
Parent Theme Author URL: https://www.elmastudio.de/en/
WooCommerce Support: ?

### Templates ###

Overrides: child-weta/content-product.php version 3.0.0 is out of date. The core version is 3.4.0
child-weta/woocommerce/emails/email-footer.php
child-weta/woocommerce/emails/email-header.php
child-weta/woocommerce/emails/email-styles.php
child-weta/woocommerce/single-product/add-to-cart/grouped.php version 3.0.7 is out of date. The core version is 3.4.0
child-weta/woocommerce/single-product/meta.php
child-weta/woocommerce/single-product/tabs/additional-information.php
child-weta/woocommerce/single-product/tabs/description.php
child-weta/woocommerce/single-product/tabs/tabs.php

Outdated Templates: ?
					
					
						Learn how to update

### WC Pages Translations ###

Shop base: 
Cart: 
Checkout: 
My account: 

Hi there!

Thanks for reporting the error to us.

Can you try replicating the problem once again, with your browser console on? Can you share more details on what you actually find in the browser console when you try this out? Do you notice any errors there? If so, can you share them with us?

Please test at the following site.

TEST SITE
https://niguramu.xsrv.jp/wp/products/test-products-01/
*****************
theme
–Storefront
plug-in
–woocommerce
–Woocommerce Table Rate Shipping
–Jetpack
*****************

Enter wrong information in “Calculate shipping” and update.

country_field: United States (US)
state_field: New York
city_field: (Blank)
postcode_field: 939-1104 (This is the postal code of Kanazawa-shi, Ishikawa, Japan)

I do not want to repeat the same content three times.
If you can not understand the problem with the above contents, please close this forum.
Changing the theme and reducing the number of plugins does not change the problem.

We will return the test site to the original state around August 12.