• Resolved bvk69varghese

    (@bvk69varghese)


    Hi,

    After updating the new version of Woocommerce plugin my cart page Subtotal and Total text is not showing in Mobile view. But both texts are showing properly on Desktop view. I can see some css code is hiding these texts in Mobile view. Could you please help me on this.

    Regards,

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hi @bvk69varghese

    Looking at your website for us today it seems to possibly be related to the WordPress theme you’re using on your site. It could be code from another plugin or theme which has caused a possible conflict and affected the functionality of WooCommerce.

    To see if that is the case we’d suggest carrying out a conflict test on your site by disabling all other plugins aside from WooCommerce along with switching to a theme like Storefront. This will help with trying to and locate what software you have installed which could possibly be causing this behaviour? You could use a free plugin called Health Check and Troubleshooting to carry out such testing.

    When in Troubleshooting mode all plugins will be deactivated and only the admin of the site carrying out the troubleshooting would see those changes. Any customers visiting the site would see no changes at all.

    Once you have disabled all other plugins and switched the theme if the behaviour is resolved you can then enable your theme and site’s plugins testing after each one is enabled until the behaviour returns to locate the culprit.

    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Thread Starter bvk69varghese

    (@bvk69varghese)

    Hi,

    I have checked the conflict issue by disabling all other plugins in my website. Still this issue is coming. I have updated the plugins. My wordpress version updated to 6.0.2. Woccomerce has no update. Still the issue is appearing. I think the issue is related to Woocommerce. woocommerce css is hiding the text. Could you please give me a solution for this. Thanks.

    Saif

    (@babylon1999)

    Hello @bvk69varghese,

    Can you please confirm if the problem is still present even with the StoreFront theme? If yes, please attach a screenshot of said elements I checked your site and all the subtotal fields are rendering fine.


    Link to image: https://i.imgur.com/CPHfdw3.png

    Look for to hearing back from you.

    Thread Starter bvk69varghese

    (@bvk69varghese)

    Hi,

    I think you are checking the checkout page. I am talking about the cart page view in mobile. See the below image.

    https://drive.google.com/file/d/1V78kI0OjVR77I0y3IzXKYgE7JVo1Myhw/view

    Here you can see that none of the labels displayed in the Desktop view is not displaying in mobile view like subtotal, total etc.

    Please review the page and reply.

    Hi @bvk69varghese

    Thanks for sharing the screenshot.

    I was able to replicate the issue on my Android mobile phone.

    Can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

    If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Cart Page Texts are missing in Mobile view’ is closed to new replies.