• Resolved jmurphree

    (@jmurphree)


    So for the past several months my client has been receiving feedback that the cart page on their website is randomly inaccessible. At worst they could be losing sales as the customer cannot checkout until we reset the permalinks to bring the cart page back. It just happened again last night.

    `
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.diseasesolutions.net
    Site address (URL): https://www.diseasesolutions.net
    WC Version: 8.1.1
    REST API Version: ? 8.1.1
    WC Blocks Version: ? 11.2.0
    Action Scheduler Version: ? 3.6.2
    Log Directory Writable: ?
    WP Version: ? 6.3 - There is a newer version of WordPress available (6.3.1)
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 8.0.30
    PHP Post Max Size: 100 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    cURL Version: 8.2.1
    OpenSSL/1.1.1v
    
    SUHOSIN Installed: –
    MySQL Version: 8.0.33-25
    Max Upload Size: 100 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
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    WC Database Prefix: wp_fpwmzapp6q_
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    Database Index Size: 108.58MB
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    ### Post Type Counts ###
    
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    angel: 2
    at_biz_dir: 4
    attachment: 2409
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    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (65) ###
    
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    Affiliates Manager Google reCAPTCHA Integration: by wp.insider
    affmngr – 1.0.6
    
    WP Affiliate Manager: by wp.insider
    wpaffiliatemgr – 2.9.30
    
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    GamiPress - Points Cards: by GamiPress – 1.0.2
    GamiPress - Progress Map: by GamiPress – 1.1.2
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    GamiPress - Referrals: by GamiPress – 1.1.4
    GamiPress - Reports: by GamiPress – 1.0.8
    GamiPress - Social Share: by GamiPress – 1.2.6
    GamiPress - Time-based Rewards: by GamiPress – 1.0.8
    GamiPress - Transfers: by GamiPress – 1.2.8
    GamiPress - WooCommerce Discounts: by GamiPress – 1.1.3
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    GamiPress - WooCommerce Points Gateway: by GamiPress – 1.1.6
    GamiPress - WooCommerce integration: by GamiPress – 1.4.3
    GamiPress - Youtube integration: by GamiPress – 1.0.8
    GamiPress: by GamiPress – 4.5.0
    Google Listings and Ads: by WooCommerce – 2.5.8
    Site Kit by Google: by Google – 1.110.0
    Social Feed Gallery: by QuadLayers – 4.2.1
    Jetpack: by Automattic – 12.6.2
    Collapse-O-Matic: by twinpictures
    baden03 – 1.8.5.5
    
    Lazy Load for Videos: by Kevin Weber – 2.18.2
    LoginPress - Customizing the WordPress Login Screen.: by WPBrigade – 1.8.0
    Nextend Social Login: by Nextendweb – 3.1.10
    Fonts Plugin | Google Fonts Typography: by Fonts Plugin – 3.4.5
    Pinterest for WooCommerce: by WooCommerce – 1.3.10
    Product Categories Designs for WooCommerce: by WP OnlineSupport
    Essential Plugin – 1.4.1
    
    PW WooCommerce Gift Cards Pro: by Pimwick
    LLC – 1.455
    
    Redirection: by John Godley – 5.3.10
    Restrict User Access: by Joachim Jensen - DEV Institute – 2.4.3
    Search Engine Visibility: by GoDaddy – 0.5
    Real Testimonials: by ShapedPlugin LLC – 2.6.7
    The Moon: by Jake Olefsky – 1.0.1
    Spectra: by Brainstorm Force – 2.7.11
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    Advanced Flat Rate Shipping For WooCommerce: by theDotstore – 4.2.1
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    ### Inactive Plugins (0) ###
    
    
    ### Dropin Plugins (2) ###
    
    db-error.php: db-error.php
    object-cache.php: object-cache.php
    
    ### Must Use Plugins (2) ###
    
    Object Cache Pro (MU): by Rhubarb Group – 1.18.2
    System Plugin: by  – 4.98.0
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    mix-and-match (mix-and-match)
    pw gift card (pw-gift-card)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    HPOS feature screen enabled: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: –
    
    ### WC Pages ###
    
    Shop base: #85108 - /shop/
    Cart: #85101 - /cart/
    Checkout: #85102 - /checkout/
    My account: #85109 - /my-account/
    Terms and conditions: #7663 - /terms-and-conditions/
    
    ### Theme ###
    
    Name: Dis~Ease Solutions
    Version: 2.2.8.1637962739
    Author URL: https://www.thewebdoctor.us
    Child Theme: ?
    Parent Theme Name: Storefront
    Parent Theme Version: 4.5.3
    Parent Theme Author URL: https://woocommerce.com/
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: –
    
    ### Pimwick Plugins ###
    
    PW WooCommerce Gift Cards Pro: License key: PW-5de015ec8afef
    Result: success
    Cached: 2023-10-09
    
    
    ### Mix and Match Products ###
    
    Template Overrides: –
    
    ### Square ###
    
    Environment: Production
    Tokenization Enabled: –
    Debug Mode: Off
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customer-effort-score-tracks
    import-products-task
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    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
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    remote-inbox-notifications
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    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: customize-store
    minified-js
    new-product-management-experience
    product-variation-management
    settings
    async-product-editor-category-field
    
    Daily Cron: ? Next scheduled: 2023-10-10 15:07:11 -05:00
    Options: ?
    Notes: 118
    Onboarding: completed
    
    ### WooCommerce Payments ###
    
    Version: 6.5.1
    Connected to WPCOM: Yes
    Blog ID: 142884668
    Account ID: -
    
    ### Action Scheduler ###
    
    Canceled: 1
    Oldest: 2023-09-23 16:55:12 +0000
    Newest: 2023-09-23 16:55:12 +0000
    
    Complete: 7,851
    Oldest: 2023-09-08 15:38:02 +0000
    Newest: 2023-10-09 14:27:56 +0000
    
    Failed: 28
    Oldest: 2022-09-14 13:07:39 +0000
    Newest: 2023-09-23 16:56:18 +0000
    
    Pending: 10
    Oldest: 2023-10-09 15:27:56 +0000
    Newest: 2023-10-15 21:03:23 +0000
    
    
    ### Status report information ###
    
    Generated at: 2023-10-09 10:25:23 -05:00
    `

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Hi @jmurphree

    So for the past several months my client has been receiving feedback that the cart page on their website is randomly inaccessible. At worst they could be losing sales as the customer cannot checkout until we reset the permalinks to bring the cart page back. It just happened again last night.

    From what I understand, you’re dealing with a tricky issue where your client’s website’s cart page randomly shows a 404 error, making it inaccessible. I bet it’s quite frustrating, especially when you think about potential sales losses due to customers not being able to checkout.

    Here’s what could be happening: the issue might stem from a conflict with a plugin or theme, or it could be related to the server environment or the WordPress setup itself.

    Let’s try to troubleshoot this together:

    1. Update WordPress: Your version is 6.3, but the latest one is 6.3.1. An update might just fix the problem.
    2. Check for Plugin Conflicts: Try deactivating all plugins except WooCommerce. If the issue stops, reactivate them one by one to find the troublemaker.
    3. Switch Themes: Switch to a default WordPress theme like Storefront temporarily. If the problem disappears, your current theme might be at fault. You can refer to this guide on testing for conflicts: ?? How to Test for Plugin and Theme Conflicts.
    4. Check the .htaccess File: This file controls WordPress-server interaction. A misconfiguration here can cause 404 errors. Regenerate it by going to Settings > Permalinks and clicking ‘Save Changes‘.
    5. Increase PHP Memory Limit: A low limit can trigger 404 errors. Increase it by editing the wp-config.php file or ask your hosting provider for help. Here’s a guide: ?? Increasing the WordPress Memory Limit.
    6. Check for JavaScript errors: Use your browser’s developer tools to check for JavaScript errors, which may affect dynamic content like a shopping cart. Here’s how: ?? Diagnose JavaScript Errors using your browser.

    ?? Just a quick reminder: Before you make any changes, we strongly recommend that you create a backup of your full site and database. This is a crucial step to ensure that in case anything goes wrong, you can easily restore your site to its previous, functioning state.

    If the issue persists, we’ll need more details to dig deeper. Please share the steps to reproduce the issue, any error messages, recent site changes, and if the issue occurs under specific conditions.

    Lastly, could you share the fatal error logs (if any) under WooCommerce > Status > Logs.

    Once you’ve gathered this information, please paste it inside a Code block in your reply, or use https://pastebin.com to paste it and share the link with us.

    Thanks for your patience and cooperation in this matter! We’re here to help you get this sorted.

Viewing 1 replies (of 1 total)
  • The topic ‘Cart page randomly disappears, 404 error, resetting permalinks fixes issue’ is closed to new replies.