Cart ‘Page Not Found’ on Mobile

  • Resolved femfern

    (@femfern)


    4 years, 3 months ago

    If you visit my site on a laptop the cart and shopping experience works fine.

    If you try on the mobile it says page not found.

    I have searched the forms and folks have said maybe it’s going to wrong page or something. However, the link is the same https://rainferns.com/?page_id=5 or rainferns.com/cart. On the mobile, you see this same pathway but it says the page not found. I even hand type the URL in mobile and on laptop. It works on laptop but not on mobile. So if they are leading to the same path why does it work on the laptop and not on a mobile. Any suggestions? I’m not a programmer so if you know the issue and how to fix please provide details. Thank you.

    • This topic was modified 4 years, 3 months ago by femfern.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    When looking at the page you shared, I’m getting the *same* error on both desktop and laptop: Page you are looking is not found.

    The most common causes for that, include:

    • The page is set to being private – this would explain why you’re seeing the page on desktop where you’re likely logged into WordPress while being logged out on Mobile
    • The cart page hasn’t been assigned in the WooCommerce settings under **WooCommerce > Settings > Advanced > Page Setup > Cart page > Select – Cart page**
    Thread Starter femfern

    (@femfern)

    Thank you for responding to my issue.

    Can you please try again? I went in and tested on my laptop. When I order on my laptop from the home page RainFerns.com or from the shop page RainFerns.com/shop2, I am taken to the cart page here…. https://rainferns.com/?page_id=5

    However when I order from my Iphone I get ‘Page you are looking for is not found.”

    In the advanced set up you mention below I have it set to ‘cart’ for the page

    Any further help you can provide would be much appreciated.

    @femfern your site seems to be private as I cannot visit any of the pages you’ve mentioned. If you still need help, let us know. If not, I’ll mark this one as resolved. Thanks!

    @femfern we haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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