• Resolved hetaweb

    (@hetaweb)


    Hello,

    the button and update quantity in cart page don’t work but simply reload the page.
    I’ve tried to disable all plugins and use the standard theme but the bug persists. Could you help please?
    Thanks a lot

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi there @hetaweb ??

    Cart page malfunctioning: button and update quantity

    Thanks for reaching out. Happy to help you with this!
    I understand you already tried with disabling all plugins and changing the active theme to Storefront.

    In order to investigate further, could you please gather the details outlined in this pinned thread and then write back to us?

    Looking forward to hearing from you!

    Thread Starter hetaweb

    (@hetaweb)

    Thanks, you can find below!

    ### WordPress Environment ###

    WordPress address (URL): https://tinyurl.com/yf3tryyz
    Site address (URL): https://tinyurl.com/yf3tryyz
    WC Version: 7.0.1
    REST API Version: ? 7.0.1
    WC Blocks Version: ? 8.5.2
    Action Scheduler Version: ? 3.4.0
    Log Directory Writable: ?
    WP Version: ? 6.0.3 – There is a newer version of WordPress available (6.1)
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache/2.4.38 (Debian)
    PHP Version: 7.4.30
    PHP Post Max Size: 8 MB
    PHP Time Limit: 180
    PHP Max Input Vars: 5000
    cURL Version: 7.64.0
    OpenSSL/1.1.1n

    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.34-MariaDB-0+deb10u1
    Max Upload Size: 2 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    WC Database Version: 7.0.1
    WC Database Prefix: tex_wp_
    Total Database Size: 16.16MB
    Database Data Size: 13.70MB
    Database Index Size: 2.46MB
    tex_wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    tex_wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    tex_wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    tex_wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    tex_wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    tex_wp_woocommerce_order_itemmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    tex_wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    tex_wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    tex_wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    tex_wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    tex_wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    tex_wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    tex_wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    tex_wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    tex_wp_actionscheduler_logs: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
    tex_wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    tex_wp_comments: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
    tex_wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    tex_wp_fep_attachments: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    tex_wp_fep_messagemeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    tex_wp_fep_messages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    tex_wp_fep_participants: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    tex_wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    tex_wp_login_redirects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    tex_wp_ninja_table_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    tex_wp_options: Data: 6.03MB + Index: 0.08MB + Engine InnoDB
    tex_wp_postmeta: Data: 4.28MB + Index: 0.52MB + Engine InnoDB
    tex_wp_posts: Data: 1.36MB + Index: 0.13MB + Engine InnoDB
    tex_wp_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
    tex_wp_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    tex_wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    tex_wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    tex_wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    tex_wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    tex_wp_revslider_sliders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    tex_wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    tex_wp_revslider_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    tex_wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    tex_wp_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    tex_wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    tex_wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    tex_wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    tex_wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    tex_wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    tex_wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    tex_wp_usermeta: Data: 0.13MB + Index: 0.11MB + Engine InnoDB
    tex_wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    tex_wp_user_registration_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    tex_wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    tex_wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    tex_wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    tex_wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    tex_wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    tex_wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    tex_wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    tex_wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    tex_wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    tex_wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    tex_wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    tex_wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    tex_wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    tex_wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    tex_wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    tex_wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    tex_wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    tex_wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    tex_wp_xyz_ics_countries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    tex_wp_xyz_ics_role_privileges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    tex_wp_xyz_ics_short_code: Data: 0.17MB + Index: 0.00MB + Engine InnoDB
    tex_wp_xyz_ics_user_privileges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    view_wp_usermeta_first_name: Data: 0.00MB + Index: 0.00MB + Engine
    view_wp_usermeta_last_name: Data: 0.00MB + Index: 0.00MB + Engine
    view_wp_usermeta_ur_user_status: Data: 0.00MB + Index: 0.00MB + Engine

    ### Post Type Counts ###

    acf-field: 4
    acf-field-group: 2
    attachment: 16
    condition_group: 6
    customize_changeset: 30
    custom_css: 2
    def_reg_fields: 10
    elementor_library: 1
    flamingo_contact: 16
    flamingo_inbound: 6
    nav_menu_item: 28
    ninja-table: 10
    page: 32
    post: 2
    product: 2
    restriction: 7
    revision: 388
    shop_coupon: 1
    shop_order: 41
    user_registration: 3
    wpcf7_contact_form: 1
    wpcode: 2
    wp_global_styles: 1

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (24) ###

    Advanced Custom Fields: by WP Engine – 6.0.3
    All 404 Redirect to Homepage: by wp-buy – 3.7
    Worldline PG Woocommerce: by Worldline – 1.2.13
    Classic Editor: by WordPress Contributors – 1.6.2
    Classic Widgets: by WordPress Contributors – 0.3
    Contact Form 7: by Takayuki Miyoshi – 5.6.4
    Flamingo: by Takayuki Miyoshi – 2.3
    Font Awesome: by Font Awesome – 4.3.1
    Site Kit by Google: by Google – 1.85.0
    WPCode – Insert Headers, Footers, and Code Snippets: by WPCode – 2.0.3
    LoginPress – Customizing the WordPress Login Screen.: by WPBrigade – 1.6.2
    Ninja Tables Pro: by WPManageNinja – 4.3.0
    Ninja Tables: by WPManageNinja LLC – 4.3.2
    Restrict User Access: by Joachim Jensen – DEV Institute – 2.4
    Sampi Tex License Integrator: by –
    Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.6.0
    User Registration WooCommerce: by WPEverest – 1.2.5
    User Registration: by WPEverest – 2.2.3
    Product Price by Quantity for WooCommerce Pro: by WPFactory – 3.1.0
    Checkout Field Editor for WooCommerce: by ThemeHigh – 1.7.2
    WooCommerce: by Automattic – 7.0.1
    WP Mail SMTP: by WPForms – 3.6.1
    XYZ WP Insert Code Snippet: by xyzscripts.com – 1.4
    YITH WooCommerce Customize My Account Page: by YITH – 3.1.5

    ### Inactive Plugins (14) ###

    Code Snippets: by Code Snippets Pro – 3.2.0
    Contact Form 7 Syntax Highlighting: by Joris van Montfort – 0.2.4
    Elementor: by Elementor.com – 3.7.7
    Graphina – Elementor Charts and Graphs: by Iqonic Design – 1.7.8
    Iqonic Layouts: by Iqonic Design. – 1.0.1
    Koala Apps – Tax Exempt: by KoalaApps – 1.1.0
    LoginWP (Formerly Peter’s Login Redirect): by LoginWP Team – 3.0.3.0
    Marvy – Ultimate Elementor Animation addons: by Iqonic Design – 1.6.3
    Marvy – Ultimate Elementor Animation addons Pro: by Iqonic Design – 1.6.0
    Meta Box: by MetaBox.io – 5.6.7
    Price By Quantity For WooCommerce: by WebMeteors – 1.0.3
    Slider Revolution: by ThemePunch – 6.5.19
    WooCommerce EU VAT Number: by WooCommerce – 2.6.0
    Xamin Elementor Extensions: by Iqonic Design – 3.4.0

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: ?

    ### WC Pages ###

    Shop base: #606 – /shop
    Cart: #607 – /cart
    Checkout: #608 – /checkout
    My account: #609 – /
    Terms and conditions: ? Page not set

    ### Theme ###

    Name: Betheme
    Version: 26.5.1.4
    Author URL: https://muffingroup.com/
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?

    ### Templates ###

    Archive Template: Your theme has a woocommerce.php file
    you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

    Overrides: betheme/woocommerce/archive-product.php
    betheme/woocommerce/cart/cart-totals.php
    betheme/woocommerce/cart/cart.php
    betheme/woocommerce/cart/cross-sells.php
    betheme/woocommerce/cart/mini-cart.php
    betheme/woocommerce/checkout/form-checkout.php
    betheme/woocommerce/content-product.php
    betheme/woocommerce/content-single-product.php
    betheme/woocommerce/loop/loop-end.php
    betheme/woocommerce/loop/loop-start.php
    betheme/woocommerce/loop/no-products-found.php
    betheme/woocommerce/loop/pagination.php
    betheme/woocommerce/myaccount/downloads.php
    betheme/woocommerce/notices/error.php
    betheme/woocommerce/notices/success.php
    betheme/woocommerce/single-product/add-to-cart/external.php
    betheme/woocommerce/single-product/meta.php
    betheme/woocommerce/single-product/product-image.php
    betheme/woocommerce/single-product/product-thumbnails.php
    betheme/woocommerce/single-product/related.php
    betheme/woocommerce/single-product/sale-flash.php
    betheme/woocommerce/single-product/tabs/description.php
    betheme/woocommerce/single-product/tabs/tabs.php
    betheme/woocommerce/single-product/title.php
    betheme/woocommerce/single-product/up-sells.php
    betheme/woocommerce/single-product-reviews.php

    ### Admin ###

    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    experimental-product-tour
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    multichannel-marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page

    Disabled Features: minified-js
    new-product-management-experience
    settings

    Daily Cron: ? Next scheduled: 2022-11-09 13:19:46 +00:00
    Options: ?
    Notes: 59
    Onboarding: completed

    ### Action Scheduler ###

    Complete: 223
    Oldest: 2022-10-17 13:16:45 +0000
    Newest: 2022-11-08 16:34:28 +0000

    Pending: 2
    Oldest: 2022-11-08 22:11:04 +0000
    Newest: 2022-11-09 11:07:30 +0000

    ### Status report information ###

    Generated at: 2022-11-08 19:26:52 +00:00
    `

    Hi @hetaweb

    Thanks for sending the System Status Report.

    I would love to check n your site for us to investigate further about your issue, however, this link https://tinyurl.com/yf3tryyz redirects me to a login page. By any chance, can this be overridden for testing purposes?

    If not, can you please provide the fatal error logs (if any) under WooCommerce > Status > Logs?

    Meanwhile, this kind of problem is usually caused by a conflict with your theme or with another plugin present on your site. Can you please try to perform a full conflict test and see if that works?

    https://woocommerce.com/document/how-to-test-for-conflicts/

    If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

    Let us know how it goes!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Cart page malfunctioning: button and update quantity’ is closed to new replies.