Cart Orders no longer capturing customer details

Hi,

but there are some empty records in the Trash tab (with no customer details showing).

A trash order means the user didn’t complete the transaction. It may have happened due to one of the following reasons:

1) The user went to the PayPal payment page but didn’t make the payment.
2) The user made the payment but the plugin didn’t receive notification from PayPal

Do you see a new transaction in your PayPal account which is in a pending state under “Cart Orders”? If not then the payment didn’t even go through.

Also, check Enable Debug under Settings tab. This will allow you to check the log file next time there is another uncompleted transaction.

Report back with any findings.

Thank you

Thanks for the help. The PayPal transactions are complteting successfully. I enabled debug in the plugin settings and have placed a couple of test orders. From a user perspective, I was able to place the order and complete the Paypal transaction (I can even click on “Return to Merchant” and get to the Thank-You page) but did not receive the e-mail that is supposed to get generated by the Simple Cart plugin. Logging into the WP Cart Settings, the ipn_handle_debug.txt file is completely empty. There are new, empty records in Trash showing as In-Progress (there are now a total of 12 empty trash records dating back to 2020/02/12). I checked the IPN settings in PayPal – showing as enabled with URL of “https://www.tomatofree.co.uk/?simple_cart_ipn=1”.
Anything else I can try? Thanks.

Hi,

Please check the following documentation how-to-setup-paypal-ipn-notification, to verify that you have set up your PayPal IPN correctly.

Thank you

Thanks again for your help. I followed the tutorial in that link and made the suggested change (using just the https://www.tomatofree.co.uk part as the IPN address) and performed another test. Same thing happens. Payment goes through fine, but not getting the Cart Order details and no emails being sent by the plugin (I did get another empty Trash record though). Anything else I can try? Thanks.

Hi,

I have submitted a message to the developers to investigate further your issue.

Thank you

Thanks mbrsolution. Even if the IPN is not received, shouldn’t the “Trash” record still contain the customer details rather than being completely empty?

The details come from PayPal’s IPN (since paypal collects the customer’s data during the checkout).

Something is blocking the IPN notification to your site. Usually one of the following causes the issue:

1) A firewall or security type plugin or a security setting on the server blocking it (without realizing that it is a paypal IPN and it should be allowed)
2) The ipn feature is not enabled in your paypal account
3) There is another plugin blocking the IPN.

Our plugin needs to receive the IPN for it to be able to work correctly. So this is an issue external to our plugin.