Cart never loads !

  • My wordpress cart never loads. We have clients calling and saying they can not process to the payment as when they go in their cart it keeps on loading and never loads.

    I am not sure why this is happening since it still works for a few client, !

    I have had a wedsite creator who added a plugin to created a wholeseller discount page.
    And since then this is happening

    please, any help would be highly appreciated !

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • I just tested adding a product to the cart, worked fine. Viewing cart worked fine. Also going to checkout page worked fine. Filled in my info. It flagged my zip code. Fixed that, still loaded fine.

    Was able to go to PayPal for checkout.

    Screenshots below:
    https://share.getcloudapp.com/NQuYYjDY
    https://share.getcloudapp.com/Wnu00DJD
    https://share.getcloudapp.com/qGuJJxvp
    https://share.getcloudapp.com/2Null7Ey

    3rd screenshot – See that because you’re asking for a First Name and then a Name after that so that was confusing.

    Hi there,

    It sounds like you have good instincts! It is likely that the plugin used to create a wholeseller discount page may be interfering with the checkout process.

    There are a few things that you can try:

    1. Try turning the wholesale discount plugin off and on to see if that makes a difference.

    2. Which plugins are you using for your store? You might have better luck asking for help in those forums. We are happy to help with WordPress’ core features, but the people who design and support these plugins may have more specific answers for you. ??

    Good luck!

    Thread Starter melissandra

    (@melissandra)

    Wow thank you so much for the replies , it is greatly appreciated ! I cant thank you enough

    I will try turning off the plug in, The only problem is , I dont see if it changes anything because for me the check out works fine

    the problem is so hard to figure out because when I check , it works fine for me . Like it did for you jamie, We still have orders coming through so it is working for those clients as well

    But for some clients it doesnt work so we receive about 3 calls daily since the plug in has been added . I think the problem is happening only to member clients (but not all of them)

    Sarah, great idea, i will definetly check in with the plugin provider !

Viewing 3 replies - 1 through 3 (of 3 total)
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