Cart menu doesn’t open the side cart on mobile devices

  • Resolved itsflo

    (@itsflo)


    2 weeks, 3 days ago

    Hello there.

    First of all, thank you for creating a great and practical plugin.

    My remaining problem is that the cart menu (in header section) does not trigger open the side cart on mobile devices. Instead, it takes me to the cart page, which I don’t intend to create one for a simple checkout process reason. Your documentation shows that I can insert the shortcode in the “Menus” section of WordPress, but I don’t find it anywhere. I also check everywhere in “Customize” section, but no clue at all.

    How to solve this?

    I am using OceanWP theme, by the way.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Funnelkit Support

    (@supportfunnelkit)

    Hi @itsfl,

    Thanks for using the Funnelkit Sliding Cart and for reaching out to us.

    We need to review this for the site-specific. Please reach out to our support team?here with the complete information.

    We are happy to help and make it work for you.

    Thanks
    Team Funnelkit

    Plugin Support Funnelkit Support

    (@supportfunnelkit)

    Hi @itsflo,

    Hope you are doing well and would be able to contact to our tech support team here.

    Marking this thread as resolved.

    Feel free to create a new thread for any other query.

    Thanks
    Team Funnelkit

    Thread Starter itsflo

    (@itsflo)

    Hi there,

    I immediately contacted your support team but it seems that they are too busy to help me solve the issue. Slow and half hearted response maybe because i use the free version, LOL.

    Anyway, i found the solution from Youtube after waiting almost 1 week just for this issue. Thank you for the bad support. Cheers!

    Plugin Support Funnelkit Support

    (@supportfunnelkit)

    Hi @itsflo,

    We sincerely apologize for the inconvenience. We’ve searched for your support ticket under this name but couldn’t locate it in our system.

    Could you please share the ticket ID with us? This will help us trace and verify your request more efficiently. Our team is fully committed to providing timely and effective support, and we’d love to assist you as soon as possible.

    Looking forward to your response!

    Thanks
    Team Funnelkit

Viewing 4 replies - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.