Cart is emptied if user cancels the transaction or if payment fails

  • noorseerat

    (@noorseerat)


    5 years ago

    Team,

    Currently, when the user clicks on the cancel button to cancel the transaction or if the payment fails for some reason, the cart is reset and emptied. This should not be the case.

    1) When the payment fails, please make sure the cart is not reset.

    2) When the user presses the Cancel button, there is no clarity on what is getting cancelled. She assumes the payment action is cancelled but doesn’t know the cart is also emptied.

    This will frustrate the user and she will not start over to look for the products again and complete the purchase. It will drive them away. We’ve had a couple of customers telling about this inconvenience.

    3) Also, instead of this ‘Cancel’ button, there should be a ‘Continue Shopping’ button linking to a Shop page.

    Cannot enable RazorPay without these fixes. Please make updates to the plugin to address these issues. Please let me know of code fixes to the plugin until the plugin is officially updated.

    Noori

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