Hi.
First, thank you for choosing our theme and service.
Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]
Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email as well.
We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.
P.S. Please don’t forget to mention the support URL from www.remarpro.com
Kind regards,
Sophia