Cart Getting emptied when i login during checkout

  • Resolved doodlectg

    (@doodlectg)


    1 year, 1 month ago

    So, i found the problem is happening due to jetpack plugin, when i disable it, it works fine. Other than that when i am in guest mode add few products on my cart and then login when in the checkout page the cart gets emptied.

    After disabling jetpack it works but how can i use jetpack so that it doesn’t effect the products in the cart when login?

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  • Hi @doodlectg

    I understand that there’s a conflict between Jetpack and your WooCommerce store’s functionality, specifically the cart system. This is not a common issue, but it can happen due to a variety of factors such as outdated plugin versions, plugin conflicts, or specific settings within the plugin itself.

    Could you please share with us your full system report for a better understanding of your setup?

    • System Status Report: navigate to WooCommerce → Status → select Get system report and then Download for support. This will download a TXT file which has the contents of the SSR to share with us.
    • Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

    On the other hand, kindly ensure that you’ve met all Jetpack requirements. I saw a similar thread, and was resolved after updating their PHP version.

    Looking forward to your response.

Viewing 1 replies (of 1 total)
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