Cart empty after cancelled payment

  • Resolved kevinpenhars

    (@kevinpenhars)


    3 years ago

    Hello
    I have a problem:
    when I cancel a payment, and I return to the site, then the basket has become empty. do you know how to solve this problem?
    thank you in advance

    The page I need help with: [log in to see the link]

Viewing 4 replies - 16 through 19 (of 19 total)
  • Thread Starter kevinpenhars

    (@kevinpenhars)

    I tried to put payline in litght box mode: here is what is displayed:

    (Beyond the display which is not good) we can see that the order is placed in receipt (see address bar)

    https://ibb.co/c1fyHpR

    Thread Starter kevinpenhars

    (@kevinpenhars)

    termination at checkout should be order-pay …not order-received?

    https://ibb.co/RgmffX4

    Abiola Ogodo

    (@oaoyadeyi)

    @kevinpenhars

    That means the issue is the Payline plugin.

    Kindly reach out to their support for help here:

    Margaret S. woo-hc

    (@margaretwporg)

    This thread has been inactive for a bit, so I’m going to mark it as closed. Hopefully, you got in touch with the plugin support.

    Please feel free to open a new thread if you have any further questions related to WooCommerce core.

Viewing 4 replies - 16 through 19 (of 19 total)
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