Customers cart contents keep emptying and they cannot checkout

  • firstg

    (@firstg)


    3 months ago

    Loving the plugin as it is doing exactly what we need. However, we have found an issue with the customers cart.

    Once they receive their quote and Accept, on the checkout page, if they choose to edit the shipping/billing details at all, the cart instantly empties and they get the following message.

    “[item] has been removed from your cart because it can no longer be purchased. Please contact us if you need assistance.”

    Even if they do not edit any details and click to place their order (proceed to payment), the cart empties again and we get the following message.

    “Your cart is currently empty!
    Checkout is not available whilst your cart is empty—please take a look through our store and come back when you’re ready to place an order.”


    There seems to be no way to checkout after our Admin has priced out the items and sent the quote to the customer.

    • This topic was modified 3 months ago by firstg.
Viewing 1 replies (of 1 total)
  • Plugin Support Alberto Martin

    (@albertomrtn)

    Hi @firstg, have you checked that the product is in stock?
    If you try a clean install with WooCommerce, our plugin and a default theme, everything works fine? Maybe there is some kind of conflict on your website.

Viewing 1 replies (of 1 total)
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