Cart/Checkout stripping HTML

  • Resolved darkmatter661

    (@darkmatter661)


    9 months, 2 weeks ago

    I have a product with many options (using Advanced Product Fields Extended for WooCommerce) that have long-ish names and when they add it to the cart, Woocommerce strips all HTML, particularly the <br /> tag, which causes all items to be displayed in one long line with no breaks.

    From what I’m told it’s for ‘security purposes’ – is this correct and is there any way to circumvent this?

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hey there, @darkmatter661! Thanks for contacting us. I’m happy to help you.

    As I understand this issue only happens if you are using Advanced Product Fields Extended for WooCommerce, correct?

    If you haven’t tested it yet, please check if this happens with a simple WooCommerce default product. If it does, please let us know so we can assist you further.

    If the issue only happens with the third-party plugin, please note we are not able to assist with those, so please reach out to their support here so they can help you.

    Have a wonderful day!

    Thread Starter darkmatter661

    (@darkmatter661)

    Hi @carolm29. The issue/question here is if Woocommerce is actually stripping HTML from the product descriptions and options on cart/checkout.

    You didn’t answer that above. Is it the case?

    Hey, @darkmatter661!

    The issue/question here is if Woocommerce is actually stripping HTML from the product descriptions and options on cart/checkout.

    You didn’t answer that above. Is it the case?

    I apologize for misunderstanding the question and I’m happy to help you.

    To make sure we are on the same page, do you mind sharing more information so we can take a look and provide the best support/answer for you?

    Do you mind sharing your website URL so we can check what is going on?

    Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Once we know more we will be able to make sure we are providing the correct answer for you ??

    Looking forward to your reply.

    Have a wonderful day!

Viewing 3 replies - 1 through 3 (of 3 total)
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