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Resolved ashrithau
(@ashrithau)

7 months ago

Hello,

I’m facing a functionality issue with my website, only when I enable WP Bakery. To check this, I first deactivated all plugins except Masterstudy and re-enabled all plugins one by one. Right after I enabled WP Bakery, the Cart and Checkout functionality broke completely.

In my case breaking of functionality is the following:
1. Unable to add coupons
2. Unable to update quantity
3. Changing country does not update WooCommerce shipping methods I have setup
4. Unable to remove products from cart

All basic and essential functionality of the Cart and Checkout pages are fully broken. Please advise on what to do here.

The page I need help with: [log in to see the link]
Viewing 3 replies - 1 through 3 (of 3 total)
Thread Starter
(@ashrithau)
`
### WordPress Environment ###

WordPress address (URL): https://test.beatworx.in
Site address (URL): https://test.beatworx.in
WC Version: 8.8.2
REST API Version: ? 8.8.2
Action Scheduler Version: ? 3.7.4
Log Directory Writable: ?
WP Version: 6.5.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 516 MB
PHP Time Limit: 60
PHP Max Input Vars: 1000
cURL Version: 8.7.1
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 5.7.23-23
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 8.8.2
WC Database Prefix: wp_
Total Database Size: 94.86MB
Database Data Size: 81.50MB
Database Index Size: 13.36MB
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8f251f_wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
8f251f_wp_vxc_zoho_accounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
8f251f_wp_vxc_zoho_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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8f251f_wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
8f251f_wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
8f251f_wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
8f251f_wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
8f251f_wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
8f251f_wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
8f251f_wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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8f251f_wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
8f251f_wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
8f251f_wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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8f251f_wp_woocommerce_order_itemmeta: Data: 0.13MB + Index: 0.14MB + Engine InnoDB
8f251f_wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
8f251f_wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
8f251f_wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
8f251f_wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
8f251f_wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
8f251f_wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
8f251f_wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_actionscheduler_actions: Data: 0.09MB + Index: 0.13MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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Zoho Flow: by Zoho Flow – 2.4.0

### Inactive Plugins (8) ###

CookieYes | GDPR Cookie Consent: by CookieYes – 3.2.2
Envato Market: by Envato – 2.0.11
LiteSpeed Cache: by LiteSpeed Technologies – 6.2
Paid Memberships Pro: by Paid Memberships Pro – 3.0.3
Visual Composer: by visualcomposer.com – 45.8.0
WooCommerce.com Update Manager: by Automattic – 1.0.2
WPForms Lite: by WPForms – 1.8.8.2
WP Migrate Lite: by WP Engine – 2.6.10

### Settings ###

API Enabled: –
Force SSL: –
Currency: INR (?)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
stm_lms_product (stm_lms_product)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### Logging ###

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 193 KB

### WC Pages ###

Shop base: #8 - /shop/
Cart: #9 - /cart/
Checkout: #10 - /checkout/
My account: ? Page does not contain the [woocommerce_my_account] shortcode.
Terms and conditions: #8407 - /terms-conditions/

### Theme ###

Name: masterstudy Child Theme (BW)
Version: 1.0.0
Author URL: 
Child Theme: ?
Parent Theme Name: MasterStudy
Parent Theme Version: 4.8.47
Parent Theme Author URL: https://stylemixthemes.com/
WooCommerce Support: ?

### Templates ###

Overrides: masterstudy/woocommerce/archive-product.php version 3.4.0 is out of date. The core version is 8.6.0
masterstudy/woocommerce/cart/cart-shipping.php
masterstudy-child/woocommerce/cart/cart-totals.php
masterstudy-child/woocommerce/cart/cart.php version 3.8.0 is out of date. The core version is 7.9.0
masterstudy/woocommerce/cart/mini-cart.php
masterstudy-child/woocommerce/cart/shipping-calculator.php version 4.0.0 is out of date. The core version is 7.0.1
masterstudy/woocommerce/checkout/form-billing.php
masterstudy-child/woocommerce/checkout/form-checkout.php
masterstudy-child/woocommerce/checkout/form-coupon.php
masterstudy/woocommerce/checkout/form-pay.php
masterstudy-child/woocommerce/checkout/form-shipping.php
masterstudy-child/woocommerce/checkout/payment-method.php
masterstudy-child/woocommerce/checkout/payment.php version 3.5.3 is out of date. The core version is 8.1.0
masterstudy/woocommerce/checkout/review-order.php
masterstudy/woocommerce/checkout/thankyou.php
masterstudy/woocommerce/content-product.php
masterstudy-child/woocommerce/content-single-product.php
masterstudy/woocommerce/global/breadcrumb.php
masterstudy-child/woocommerce/global/form-login.php version 3.6.0 is out of date. The core version is 7.0.1
masterstudy/woocommerce/global/quantity-input.php
masterstudy/woocommerce/global/wrapper-end.php
masterstudy/woocommerce/global/wrapper-start.php
masterstudy/woocommerce/loop/loop-start.php
masterstudy/woocommerce/loop/orderby.php
masterstudy-child/woocommerce/loop/pagination.php
masterstudy-child/woocommerce/myaccount/dashboard.php
masterstudy-child/woocommerce/myaccount/downloads.php version 3.2.0 is out of date. The core version is 7.8.0
masterstudy-child/woocommerce/myaccount/form-edit-account.php version 3.5.0 is out of date. The core version is 8.7.0
masterstudy-child/woocommerce/myaccount/form-edit-address.php version 3.6.0 is out of date. The core version is 7.0.1
masterstudy-child/woocommerce/myaccount/form-login.php version 4.1.0 is out of date. The core version is 7.0.1
masterstudy-child/woocommerce/myaccount/form-lost-password.php version 3.5.2 is out of date. The core version is 7.0.1
masterstudy-child/woocommerce/myaccount/form-reset-password.php version 3.5.5 is out of date. The core version is 7.0.1
masterstudy-child/woocommerce/myaccount/lost-password-confirmation.php
masterstudy-child/woocommerce/myaccount/my-account.php
masterstudy-child/woocommerce/myaccount/my-address.php version 2.6.0 is out of date. The core version is 8.7.0
masterstudy/woocommerce/myaccount/my-downloads.php
masterstudy/woocommerce/myaccount/my-orders.php
masterstudy-child/woocommerce/myaccount/navigation.php
masterstudy-child/woocommerce/myaccount/orders.php version 3.7.0 is out of date. The core version is 8.5.0
masterstudy-child/woocommerce/myaccount/payment-methods.php version 2.6.0 is out of date. The core version is 7.8.0
masterstudy-child/woocommerce/notices/error.php version 3.9.0 is out of date. The core version is 8.6.0
masterstudy-child/woocommerce/notices/notice.php version 3.9.0 is out of date. The core version is 8.6.0
masterstudy-child/woocommerce/notices/success.php version 3.9.0 is out of date. The core version is 8.6.0
masterstudy-child/woocommerce/order/order-details-customer.php version 3.4.4 is out of date. The core version is 8.7.0
masterstudy-child/woocommerce/order/order-details.php version 4.6.0 is out of date. The core version is 8.5.0
masterstudy/woocommerce/order/tracking.php
masterstudy/woocommerce/product-searchform.php
masterstudy/woocommerce/single-product/add-to-cart/simple.php
masterstudy-child/woocommerce/single-product/price.php
masterstudy/woocommerce/single-product/product-image.php
masterstudy/woocommerce/single-product/rating.php
masterstudy/woocommerce/single-product/related.php
masterstudy/woocommerce/single-product/review.php
masterstudy/woocommerce/single-product/title.php
masterstudy/woocommerce/single-product/up-sells.php
masterstudy/woocommerce/single-product-reviews.php
masterstudy/woocommerce/single-product.php
masterstudy/woocommerce/content-product_cat.php

Outdated Templates: ?
					
					
						Learn how to update

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: IN
WooCommerce currency supported: –
Advanced Card Processing available in country: –
Pay Later messaging available in country: –
Webhook status: –
PayPal Vault enabled: –
ACDC Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Subscriptions Mode: Disabled

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked
product-pre-publish-modal
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-custom-fields
settings
async-product-editor-category-field
launch-your-store

Daily Cron: ? Next scheduled: 2024-04-25 15:43:13 +05:30
Options: ?
Notes: 205
Onboarding: completed

### Action Scheduler ###

Complete: 171
Oldest: 2024-03-26 17:33:13 +0000
Newest: 2024-04-25 11:18:54 +0000

Failed: 33
Oldest: 2023-04-30 12:14:08 +0000
Newest: 2024-04-25 11:08:32 +0000

Pending: 5
Oldest: 2024-04-25 17:25:33 +0000
Newest: 2024-04-27 08:14:11 +0000


### Status report information ###

Generated at: 2024-04-25 18:33:26 +05:30
Here is the system report from WooCommerce just in case it’s required. I can see a few WC templates are outdated. Could this be causing the issue? My developer said he tried replacing all template files but to no avail.
Thread Starter
ashrithau
(@ashrithau)
7 months ago
Update: Upon reverting back to WooCommerce 8.2.0 I could restore the Cart and Checkout functionality but with any version 8.3.0 and above the functionality breaks again. Please reply at the earliest and help me out here.
I fear this could be the Blocks update to the Cart and Checkout flow but I’m not sure what I need to do to make my child theme work with the latest version of WooCommerce.
This reply was modified 7 months ago by ashrithau.
Plugin Support
mgordonStylemixThemes
(@mgordon7)
7 months ago
Hello,
According to the wp.org rules, it is not allow to discuss the theme related questions from the wp.org, as this section only for the LMS free plugin questions. If you have any new questions or need assistance with the theme’s default settings and options, please don’t hesitate to contact us by submitting a new support ticket at > [here]
Regards
Viewing 3 replies - 1 through 3 (of 3 total)
The topic ‘Cart & Checkout Functionality Breaking with WP Bakery’ is closed to new replies.
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