Cart calculation based on package value noto working

  • Resolved valekichia

    (@valekichia)


    4 months, 2 weeks ago

    Hi,

    on our website we have both physical products and virtual products (gift cards).

    We set free shipping over 99€ and we want to exclude the virtual products from the count against the free shipping threshold. To achieve this we set “Cart calculation: Package value”, as suggested by the tip under “?”, but it’s not working correctly when the cart contains both physical and virtual products.

    For example if adding to the cart:
    – a 100€ gift card
    – a 20 € product

    We’d expect the shipping cost to be added, but instead if results in free shipping.

    Could you please help with this?

    Thank you

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author grola

    (@grola)

    Hi @valekichia,
    the free shipping mechanism and the free shipping notice always refer to the cart value.
    Free shipping can also be applied using the rules table.
    In your case, the following rules would work:

    • This reply was modified 4 months, 2 weeks ago by grola.
    Thread Starter valekichia

    (@valekichia)

    Hi and sorry for the delay,

    I applied your suggested settings, as you can see in this screenshot:

    But the result is still wrong:

    The virtual product price is not supposed to be added to the physical product price and help reaching the free shipping threshold.

    Could you please give some other advice?

    Thank you!

    Plugin Author grola

    (@grola)

    Hi @valekichia, does the Free Shipping threshold have an empty value? If not, please clear it.

    Thread Starter valekichia

    (@valekichia)

    No it had a value. I cleared it and now it works correctly!

    Thank you for your help!

Viewing 4 replies - 1 through 4 (of 4 total)
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