Cart and checkout error!!!

  • Hello
    I did various test and discovered that if my site is multilingual and have enabled WooCommerce Multilingual & Multicurrency then in the shopping cart when making a transport selection it does not persist and becomes checkout. For example, I select DPD delivery in the shopping cart, but when I go to the checkout, the delivery is from an Omniva parcel machine.

    I turned off all modules and changed the theme but the problem persists only when WooCommerce Multilingual & Multicurrency with WPML is turned on.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Andrés Cifuentes

    (@andrescifuentesr)

    Hello @tavorlepp13,

    Unfortunately we can’t provide you support in this forum as this is a WPML related issue and there is a no commercial support policy allowed here on WordPress forums.

    As you are using WPML, please go to our support forum and open a chat there, we have all the required tools to assist you and we will be happy to help you to solve this issue quickly.

    Thank you for your understanding.
    Andrés

    Thread Starter tavorlepp13

    (@tavorlepp13)

    For other users, you have provided support. Then there is no problem to answer this question specifically

    Plugin Support Andrés Cifuentes

    (@andrescifuentesr)

    I’m afraid it is not correct as we can be block by the moderators. We can only intervene here if the problem is exclusive to WooCommerce Multilingual which is not your case.
    Furthermore, according to your description we would need to access to your site and there is no way we can do it safely here.

    Please, open a chat in our WPML support forum so we can be able to help you.

    Thank you for your understanding.

    Thread Starter tavorlepp13

    (@tavorlepp13)

    I can’t access this site ??
    Has anyone had this problem before and has a link to a solution ?

    Plugin Support Andrés Cifuentes

    (@andrescifuentesr)

    You can activate your WordPress debug.log information and check if there is any PHP error. This may give you a clue about how to continue.

    To enable it, open your wp-config.php file and look for define(‘WP_DEBUG’, false);. Change it to:

    define('WP_DEBUG', true);
    define( 'WP_DEBUG_LOG', true );

    In this case the errors will be saved to a debug.log log file inside the /wp-content/ directory.

    Thread Starter tavorlepp13

    (@tavorlepp13)

    The Vealog has been reviewed. It says nothing about it

    Plugin Support Andrés Cifuentes

    (@andrescifuentesr)

    If you want to access to WPML support, you need to use the credentials you got when you bought WPML, otherwise, you need to get a license.

    However, if there are not WooCommerce Multilingual errors I’m afraid I can’t help you in this forum.

    Have a nice evening.

    Thread Starter tavorlepp13

    (@tavorlepp13)

    As I said, I can’t get to that page. I can’t get the wpml page to display for some reason. I have purchased and have been to the wpml page before.

    Plugin Support Andrés Cifuentes

    (@andrescifuentesr)

    In that case, please write an email to [email protected].

    As I have already mentioned, we can’t you support in this forum as this is a WPML related issue and there is a?no commercial support policy?allowed here on WordPress forums.

    Thank you for your help.

Viewing 9 replies - 1 through 9 (of 9 total)
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