Cart Abandonment with WooCommerce Membership

  • Resolved mightymouse3062

    (@mightymouse3062)


    3 years, 10 months ago

    I am trying out the Mailchimp cart abandonment functionality and it seems like I am running into some issues with my site’s setup.

    A simplification of my sites setup is that I am running WooCommerce with WooCommerce Memberships and Mailchimp for WooCommerce. I have several membership levels, one for just having an account (10% off all products) and one for employees (20% off all products).

    Looking at the debug logs for a full mailchimp sync, it seems like the product variations are syncing the 20% membership level price and not the actual price. I also don’t see anything in the logs about syncing the memberships or different prices based on the active memberships in my setup. Looking into the plugin source code, it looks like variations are just getting a single price from the get_price() function. This is causing potential customers to get an email with a price that is cheaper than they can actually purchase on the site and we have had some lost sales because of it.

    So, all of this boils down to two questions about the plugin functionality:
    1. Does the Mailchimp cart abandonment functionality support sending cart abandonment emails where the price for an item is different, depending on the user (and in turn, their membership level)?
    2. Does the Mailchimp cart abandonment functionality allow me to disable showing prices in the email sent to a customer?

Viewing 1 replies (of 1 total)
  • Plugin Author ryanhungate

    (@ryanhungate)

    @mightymouse3062 thanks for the question – unfortunately Mailchimp does not support “pricing levels” per customer/member. It’s a great suggestion though, so we’ll be sure to bring this up to the team for a future enhancement request.

    At this time the best way to do it would probably end up using custom merge tags for the audience members and then do a conditional statement of some sort with the email templates based on this pricing level. This will most likely require a small amount of custom coding for your store.

    Since this question is a bit outside the support of the plugin, please reach out to the Mailchimp support team to get help with the “conditional” rendering. They’ll be glad to help of course.

Viewing 1 replies (of 1 total)
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