Carriers being passed as ‘other’

  • Resolved globalimageproducts

    (@globalimageproducts)


    5 months, 3 weeks ago

    Hi Support,

    We are currently experiencing an issue with carrier ids being passed to WooCommerce as ‘other’ therefore no tracking information can be correctly emailed to a customer once an order has been marked as shipped in ShipStation. The Tracking number is passed correctly. The 3 carriers this applies to in our case are: Direct Freight, Couriers Please by ShipStation and Sendle by ShipStation. These are all Australian carriers. We have tried to add code to your API Request file to rename these carriers but we believe they are being marked as other before that point.

    Looking forward to your response. Regards Mark

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  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello globalimageproducts,

    Thank you for contacting WooCommerce support.

    I understand the issue you’re facing with carrier IDs being marked as ‘other,’ which prevents tracking information from being sent correctly to customers.

    When did this problem start occurring?
    Could you also share the Order Notes for the affected orders?

    To investigate further, please enable logging in the ShipStation for WooCommerce settings and wait for an order to be processed. Once that’s done, you can check the error logs under WooCommerce > System Status > Logs.

    This should help us get more insight into what’s happening.
    Looking forward to your response. ??

    Best regards.

Viewing 1 replies (of 1 total)
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