Hi,
There is no system in the plugin to hide on the mobile screen.
Check that the ‘Carousel Column‘ in the ‘GENERAL SETTINGS‘ tab is not left blank or set to zero.
Screenshot → https://prnt.sc/p8lxm2
A shortcode of the plugin covers its parent div/section/area where it is placed. If the section is set to hide on the mobile from your page editor, the carousel will be hidden too.
It would be better for us if we could inspect the page to check any unexpected CSS style there.
Hope the answer helps. If you think we should look into your dashboard, you can contact us through the plugin’s site.
Thanks.