Carousel of testimonies is not visible

  • Resolved carlosmfnegocios

    (@carlosmfnegocios)


    5 months ago

    Hello,

    Carousel of testimonies is not working.

    It is not visible and blocks all the content of the container where it is, which means that sections such as the header are not visible either. There is a container in which only the background is visible (on my website a blue background that has no content)

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Milos

    (@miloss84)

    Hi there,

    Thanks for contacting us and hope you are doing well and having a great day.

    To rule out the possibility of a plugin or theme conflict, please deactivate all your plugins (besides Elementor). If it solves the issue reactivate them one by one to find the culprit. If it didn’t help, switch your theme (temporarily) to a default WP theme such as Twenty Nineteen and see if it makes any difference.

    Also, this could happen due to our Elementor performance experiments you can try to deactivate them. To deactivate them you can go to Elementor > settings > features

    Performance features currently in the experimental stage are:

    • Element Caching – Elements caching reduces loading times by serving up a copy of an element instead of rendering it fresh every time the page is loaded. When active, Elementor will determine which elements can benefit from static loading – but you can override this.
    • Inline Font Icons?– This experiment renders icons as SVGs without loading the Font-Awesome and eicons libraries. Since SVGs are vector-based images which are rendered using the browser’s engine, they do not increase server requests which improves performance

    I am looking forward to hearing back from you soon.

    Kind regards,

    Thread Starter carlosmfnegocios

    (@carlosmfnegocios)

    Hi Milos,

    I tried everything but still fails. However, I have detected this:

    If I disable “update swiper library” the carousel appears, but completely misconfigured in terms of centering, margins, etc. And the header in that container still does not appear.

    If it can help.

    Plugin Support Nemanja

    (@nemanjat)

    Hi @carlosmfnegocios

    Thank you for contacting Elementor Support. Please note that the Testimonial Carousel is part of the Elementor Pro plugin. For reference:

    If you are using Elementor Pro, you can open a support ticket via My Elementor Account >?Support Center and elaborate on the issue. Please read how you can get premium support and what Elementor support covers on the following?link.

    Commercial plugins and themes are not sold on www.remarpro.com. Therefore, you need to use their respective websites for support and reviews. For reference, please check the WordPress Forum Guidelines.

    I hope for your understanding.

    Have a great day!

    Thread Starter carlosmfnegocios

    (@carlosmfnegocios)

    Ok, thanks. I’ll create a ticket via Elementor Pro Support.

Viewing 4 replies - 1 through 4 (of 4 total)
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