Carousel Not working on phone

  • Resolved scotlandtravel

    (@scotlandtravel)


    4 months, 2 weeks ago

    Hi, it’s working just fine on desktop but when it’s viewed on mobile the title of page is not displayed properly in first go, it will just display few titles and others would look messy.

    Please refer to screenshots: https://imgur.com/a/i62hr8U
    Please help me fix it thank you. No I’m not using any custom css and yes my plugins are up to date, I have cleared cache.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter scotlandtravel

    (@scotlandtravel)

    Any help on this?

    Plugin Contributor Givi WP Royal Support

    (@ggedenidze1982)

    Hi,
    First, thank you for choosing our theme and service.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from www.remarpro.com

    Kind regards,
    Givi

    Thread Starter scotlandtravel

    (@scotlandtravel)

    @ggedenidze1982 I’m hesitant to provide all of my site data, would be it sufficient if I just provided the page on which I’m having the error?

    [spoiler] 

    ### wp-core ###

    version: 6.5.5

    site_language: en_US

    user_language: en_US

    timezone: +00:00

    permalink: /%postname%/

    https_status: true

    multisite: false

    user_registration: 1

    blog_public: 1

    default_comment_status: open

    environment_type: production

    user_count: 2

    dotorg_communication: true

    ### wp-paths-sizes ###

    wordpress_path: /home/customer/www/scotlandtravelsolution.com/public_html

    wordpress_size: 54.87 MB (57530815 bytes)

    uploads_path: /home/customer/www/scotlandtravelsolution.com/public_html/wp-content/uploads

    uploads_size: 383.42 MB (402040858 bytes)

    themes_path: /home/customer/www/scotlandtravelsolution.com/public_html/wp-content/themes

    themes_size: 25.90 MB (27161814 bytes)

    plugins_path: /home/customer/www/scotlandtravelsolution.com/public_html/wp-content/plugins

    plugins_size: 196.68 MB (206238619 bytes)

    database_size: 39.92 MB (41861120 bytes)

    total_size: 700.79 MB (734833226 bytes)

    ### wp-dropins (2) ###

    advanced-cache.php: true

    object-cache.php: true

    ### wp-active-theme ###

    name: Astra (astra)

    version: 4.7.2

    author: Brainstorm Force

    author_website: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme

    parent_theme: none

    theme_features: core-block-patterns, astra_hooks, widgets-block-editor, align-wide, automatic-feed-links, title-tag, post-thumbnails, starter-content, html5, post-formats, custom-logo, customize-selective-refresh-widgets, editor-style, woocommerce, rank-math-breadcrumbs, amp, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, widgets, menus

    theme_path: /home/customer/www/scotlandtravelsolution.com/public_html/wp-content/themes/astra

    auto_update: Enabled

    ### wp-themes-inactive (1) ###

    Storefront: version: 4.6.0, author: Automattic, Auto-updates disabled

    ### wp-plugins-active (17) ###

    Chauffeur Booking System for WordPress: version: 7.3, author: QuanticaLabs, Auto-updates disabled

    Code Snippets: version: 3.6.5.1, author: Code Snippets Pro, Auto-updates disabled

    Elementor: version: 3.23.0, author: Elementor.com, Auto-updates enabled

    Essential Addons for Elementor: version: 5.9.26, author: WPDeveloper, Auto-updates disabled

    Flexible Checkout Fields: version: 4.1.9, author: WP Desk, Auto-updates disabled

    Forminator: version: 1.33, author: WPMU DEV, Auto-updates disabled

    Header Footer Code Manager: version: 1.1.38, author: DraftPress, Auto-updates disabled

    Media Cleaner: version: 6.7.7, author: Jordy Meow, Auto-updates disabled

    Members: version: 3.2.9, author: MemberPress, Auto-updates disabled

    Royal Elementor Addons: version: 1.3.980, author: WP Royal, Auto-updates disabled

    Security Optimizer: version: 1.5.0, author: SiteGround, Auto-updates disabled

    Speed Optimizer: version: 7.6.2, author: SiteGround, Auto-updates disabled

    Templately: version: 3.1.1, author: Templately, Auto-updates disabled

    Trustpilot-reviews: version: 2.5.925, author: Trustpilot, Auto-updates disabled

    WooCommerce: version: 9.1.2, author: Automattic, Auto-updates enabled

    WooPayments: version: 7.9.1, author: WooCommerce, Auto-updates enabled

    WP Chat App: version: 3.6.7, author: NinjaTeam, Auto-updates disabled

    ### code-snippets (8) ###

    snippet-2: name: Disable admin bar, scope: front-end, modified: 2024-05-29 21:06:08, tags: [sample, admin-bar]

    snippet-14: name: User role registration , scope: global, modified: 2024-06-08 16:41:38

    snippet-15: name: Become Driver endpoint-hide endpoints from driver-hide this endpoint from customer, scope: global, modified: 2024-06-08 17:42:44

    snippet-17: name: Apple Pay Button Script, scope: global, modified: 2024-07-04 10:46:55

    snippet-18: name: Apple Pay Button Shortcode, scope: global, modified: 2024-07-04 10:47:16

    snippet-19: name: booking form custom code for apple pay, scope: global, modified: 2024-07-04 10:52:35

    snippet-20: name: Hide picture of product on woocommerce cart page, scope: global, modified: 2024-07-09 14:29:11

    snippet-21: name: Google ads , scope: global, modified: 2024-07-10 23:25:12

    ### wp-media ###

    image_editor: WP_Image_Editor_GD

    imagick_module_version: Not available

    imagemagick_version: Not available

    imagick_version: Not available

    file_uploads: 1

    post_max_size: 256M

    upload_max_filesize: 256M

    max_effective_size: 256 MB

    max_file_uploads: 20

    gd_version: 2.3.3

    gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM

    ghostscript_version: 10.02.1

    ### wp-server ###

    server_architecture: Linux 6.6.21-MCIclouder470 x86_64

    httpd_software: Apache

    php_version: 7.4.33 64bit

    php_sapi: cgi-fcgi

    max_input_variables: 3000

    time_limit: 120

    memory_limit: 768M

    max_input_time: 120

    upload_max_filesize: 256M

    php_post_max_size: 256M

    curl_version: 8.2.1 OpenSSL/3.1.1

    suhosin: false

    imagick_availability: false

    pretty_permalinks: true

    htaccess_extra_rules: true

    current: 2024-07-15T10:48:04+00:00

    utc-time: Monday, 15-Jul-24 10:48:04 UTC

    server-time: 2024-07-15T10:48:03+00:00

    ### wp-database ###

    extension: mysqli

    server_version: 8.0.36-28

    client_version: mysqlnd 7.4.33

    max_allowed_packet: 33554432

    max_connections: 500

    ### wp-constants ###

    WP_HOME: undefined

    WP_SITEURL: undefined

    WP_CONTENT_DIR: /home/customer/www/scotlandtravelsolution.com/public_html/wp-content

    WP_PLUGIN_DIR: /home/customer/www/scotlandtravelsolution.com/public_html/wp-content/plugins

    WP_MEMORY_LIMIT: 256M

    WP_MAX_MEMORY_LIMIT: 768M

    WP_DEBUG: false

    WP_DEBUG_DISPLAY: true

    WP_DEBUG_LOG: false

    SCRIPT_DEBUG: false

    WP_CACHE: true

    CONCATENATE_SCRIPTS: undefined

    COMPRESS_SCRIPTS: undefined

    COMPRESS_CSS: undefined

    WP_ENVIRONMENT_TYPE: Undefined

    WP_DEVELOPMENT_MODE: undefined

    DB_CHARSET: utf8

    DB_COLLATE: undefined

    ### wp-filesystem ###

    wordpress: writable

    wp-content: writable

    uploads: writable

    plugins: writable

    themes: writable
    [/spoiler]

    Thread Starter scotlandtravel

    (@scotlandtravel)

    I have emailed you the json file for tour page on which issue occurs.

Viewing 4 replies - 1 through 4 (of 4 total)
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