Carousel Height Enormous

I have nearly the same problem – an extremely tall grey box appears where the carousel should be. It seems to be caused by unnecessary and

 tags in the HTML.

I have an additional problem as well: none of the logos I have added appear. I'm using the shortcode to insert them.

Forgot I was typing in HTML above – my text should read “unnecessary ‘code’ and ‘pre’ tags”.

Hi,
I am not able see the issue as I have tested the plugin and again I am testing. Can you please share the screenshot. It will help me to find the issue.

Thanks,
Aftab

Screenshot here: https://imgur.com/RTKxrO4

Demo site here: https://www.tammyorrtech.com/hackneysingers/

Thanks in advance for your help!

Hi @tamarakorr,

I checked screenshot and demo site url and noticed that you are using shortcode in widget.
Please let me know , which shortcode you are putting in widget?

Be sure you are using below shortcode –

[wpaft_logo_slider]

Please confirm . If you are still getting the issue ,please let me know. OR you can message me on amu02.aftab at gmail dot com.

Thanks,
Aftab

Hi @jlhoyt1960,

Thanks for choosing my plugin. There is no border in carousel.
Can you please provide screenshot, It will help me to find the issue.

Thanks,
Aftab

Hi Aftab,
I confirm we are using the shortcode [wpaft_logo_slider]

Screenshot of it here: https://imgur.com/WN0zODf

And yes we’re still getting the issue ??

Thank you
Tamara

Hi Tamara,

Which theme you are using? It is issue of theme. As widget is adding “pre and code tags” with shartcode automatically that is why it is showing as grey box.

To testcarousel is working put the below code in theme’s header.php or footer.php
<?php echo do_shortcode('[wpaft_logo_slider]'); ?>

If it is working , you can put the code in themes php file directly where widget is called.

Hope this will help.

If you are still getting the issue , please let me suggest how can I help.

Thanks,
Aftab

Thanks Aftab – we are using Amilia theme (https://themeforest.net/item/amilia-multipurpose-one-multi-page-wp-theme/13841964).

Hi Tamara,

Please contact with theme support to “unnecessary ‘code’ and ‘pre’ tags” are adding with shortcodes in widget.

Thanks,
Aftab