Carousel displays fine in edit dashboard, but all wrong on website.

  • Resolved vanessajw

    (@vanessajw)


    4 months, 1 week ago

    I have had to yet again abandon this plugin briefly and use another carousel gallery plugin, as again, my theme, Total/Theme forest, has had a clash with the updates. Looks normal elegant grid in edit area, but on website the images bunched up one beneath the other, instead of in a neat grid. Clearly an update clash. So I’ve now tried GT3 gallery grid and for now it works fine on both. I have this prob with WP gallery, about twice a year, an update causes mayhem.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Pulak Ahmed

    (@pulak00)

    Hi @vanessajw,

    We are sorry to hear that the latest update of the plugin has affected your website. It would be better if you could share the page link when the issue was visible on the front end. If you consider using the plugin once again, feel free to contact us and our team will take the necessary steps to resolve the issue.

    Your understanding would be highly appreciated.

    Have a nice day!

    Thread Starter vanessajw

    (@vanessajw)

    https://vanessainnes-wagstaff.uk/test-page/

    I’ve made this test page for you to see the problem with current theme and WP Carousel. Was fine until update a few days ago.

    Plugin Support Pulak Ahmed

    (@pulak00)

    Hi @vanessajw,

    Thanks for sharing the page link. But we didn’t find the carousel built with the WP Carousel there. Could you share a screenshot of the section where you used the shortcode?

    Look forward to hearing from you.

    Thank you.

    Thread Starter vanessajw

    (@vanessajw)

    It won’t let me upload a screen image from my computer here, so it’s no use. On the test page I used the gallery in the block choice which is WP. Still no good as the images just bunch underneath each other instead of in a smart grid.

    Thread Starter vanessajw

    (@vanessajw)

    I’ve tried again, it’s displaying correctly now on the test page, in the grid, 3 columns, but is struggling to load images in the edit dashboard. I assume the updates today have helped. But it’s a bit risky. I’ll stick with the other plugin until I’m sure it’s settled again.

    Plugin Support Pulak Ahmed

    (@pulak00)

    Hi @vanessajw,

    Thanks for the confirmation. We will investigate the issue further and improve it in the upcoming version of the plugin.

    Your understanding would be highly appreciated.

    Have a nice day!

Viewing 6 replies - 1 through 6 (of 6 total)
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