Carousel Dispaly and Slide not working

Hi @rocketmediauk,

Sorry for the inconvenience.

We have checked your website and it seems there are errors in the console of the browser. Which is why the carousel acting unusual. Check the screenshot.

In order to fix the error, make sure the column values on each setting for mobile devices are not empty. Check the screenshot.

Hopefully, the issue will be fixed.

Hi, I have a value set for the columns.

Interestingly aswell, turning off preloader stops anything from loading at all

Hi @rocketmediauk,

Sorry for the inconvenience.

In the latest version of the plugin, we have moved from Slick.js to Swiper.js to improve the performance. The slider is not functioning properly due to the console error. We have checked the local setup after updating the plugin and the issue didn’t occur.

We would request you update the shortcode once again and create a new shortcode using the same configuration. Let us know if the error is still visible in the new slider or not.

As the issue is not visible at our end, we appreciate your cooperation to fix this.

Have a nice day.

Hi, I have created a new carousel and updated the shortcode on the staging site but still the same

I deactivated all other plugins and the problem still exists. The google console after all other plugins were removed only shows this error

Uncaught TypeError: wpcpSwiperData.slidesToShow is undefined
    <anonymous> https://staging.espinermedical.com/wp-content/plugins/wp-carousel-free/public/js/wp-carousel-free-public.min.js?ver=2.5.0:1
    jQuery 2
    <anonymous> https://staging.espinermedical.com/wp-content/plugins/wp-carousel-free/public/js/wp-carousel-free-public.min.js?ver=2.5.0:1
    <anonymous> https://staging.espinermedical.com/wp-content/plugins/wp-carousel-free/public/js/wp-carousel-free-public.min.js?ver=2.5.0:1

Hi @rocketmediauk,

This error indicates that the ‘slideToShow’ value in the column setting is not defined. Check the screenshot for a better understanding.

Can you please give us a screenshot of your general settings?

Looking forward to your reply.

Have a nice day.

Best regards,

Hi, I have the columns set: See Here

Carousel settings: Here

Hi @rocketmediauk,

This is really unusual. We would love to investigate the issue further and your cooperation would be highly appreciated.

Kindly, open a support ticket here and cooperate with us.

Have a nice day.

Hi @rocketmediauk,

This thread has been inactive for a bit, so I’m going to mark it as Resolved now. Please feel free to open a new one if you have any further questions.

Cheers!