Carflow checkout place order button

  • Resolved nigelernest

    (@nigelernest)


    4 years, 9 months ago

    Hi,
    I am running through the final steps of placing an order but after inputting all
    the necessary details and agreeing to the t&c the place order button doesn’t send me anywhere. Nor does it accept my order. I’ve tried disabling all the plugins except for woo-commerce and the payment gateway and i am still stuck, unable to place the order.
    Problem: Checkout page, place order button. Method: Cartflow
    I would really appreciate it if someone could assist me with my situation.
    Thank you.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    I’ve just worked through a sample checkout process on your website and noticed that the following error message is generated when clicking on “Place Order”:


    Link to image: https://d.pr/i/OKUgKO

    The error in question is coming from the payment gateway you have active: 2 Checkout. To troubleshoot this further, we recommend getting in touch with the developers of that payment gateway plugin to investigate it in more detail.

    As a quick test to confirm that this is indeed related to 2Checkout, you could temporarily add a different payment gateway like BACS to see if order confirmation page is shown to the customer after “payment”.

    Thread Starter nigelernest

    (@nigelernest)

    thank you for your assistance, I will check with them.

    Thread Starter nigelernest

    (@nigelernest)

    Ive spoken with them and they asked me to
    1. Enable return after sales.
    2. Set the Approved URL to your Woo-commerce store.
    3. Select Header redirect.
    I have complied but there isn’t any progress. I am still unable to make any order go through as the button on the checkout page wont respond.
    Looking for further assistance.

    Hi @nigelernest – If you haven’t already at this point, you’ll want to continue working with the payment gateway developer for further assistance, as this is beyond WooCommerce support.

    – Joey

Viewing 4 replies - 1 through 4 (of 4 total)
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