Careless support

  • I bought WP Force SSL PRO not even a year ago as an agency lifetime license for more then $140,- Now it was the first time that I asked for their support, because the plugin blocks a function in LayerSlider (fullscreen mode for videos). The support team from WebFactory doesn’t care at all. Their simple answer is ?Unfortunately, we can’t help with 3rd party plugins“. They didn’t even take a look at that issue. So don’t waste your money on this, they just won’t care for you at all.

    Edit: after this post, the lead developer took a look at the topic, and guess what? It was just ONE little setting that needed to get changed. I just had to switch off the Permissions Policy and everything works fine.

    So that’s why I am giving 2 stars now: the plugin works fine (Pro version), the support is the worst I have experienced so far among the WP community, especially for a paid plugin.

    • This topic was modified 1 year, 3 months ago by Yui.
    • This topic was modified 1 year, 2 months ago by systemsupport.
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