Hi @easycom,
When you mentioned that we have real flaws in the coding, it will be appreciated your detailed feedback for improving the product (we have also our list of fixes and improvements as any software company so I appreciate your comprehension in the time of investigating, testing and fixing as we have more than 40 add-ons).
Also, I wanted to clarify some points.
First, the fact that the tickets get closed does not mean that your case gets closed (you even closed one ticket by yourself. Our system is by default designed to close tickets after 7 days of inactivity of the client (which we think is a fair time), but if a ticket gets closed, you and our customers can open a new one as I am the one who handles these requests, and I will always be willing to help as much as I can, or if a client asks for having the ticket open, it can be done as well, it’s a matter of clear communication.
Secondly, I’ve always be willing to help and even sent you updated versions of the core plugin and one add-on, in which the last one, the add-on I did not receive any response of you. There are several clients like you that I assist and do my best to perform their solution.
Third, as with every software, we have limitations and in these cases we help as much as we can, always being guided under the purchase Terms and conditions, we don’t offer support for custom code unless hiring custom development.
We are always open to solve the issues, so I will keep the internal ticket you have as open so that you reply and continue with the investigation of your case.
Regards.
