Credit Card processign checkbox disbaled automatically

  • Resolved asma0165

    (@asma0165)


    2 years, 3 months ago

    this morning I talked with the customer.

    He told me that actually the credit card wasn’t connected to a Paypal account (even on ACS seems he paid with PayPal)

    He did a payment with the credit card and we didn’t receive any payment on PayPal.

    And we didn’t receive payment in our PayPal account dashboard.

    Please, let me know as soon as possible what we can do as the customer is worried about his money.

    From woocommerce>settings>payment Credit card processing checkbox is uncheck I tried to make enable and check the box but after saving it again become an uncheck box in card processing section

    • This topic was modified 2 years, 3 months ago by asma0165.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @asma0165

    we reached out to the same support team you contact via our service desk. We already found out what is causing this issue: Checkout Field Editor for WooCommerce: by ThemeHigh – 1.7.1

    Since the release of PCP 1.9.2 people who use the plugin “Checkout Field Editor for WooCommerce: by ThemeHigh — 1.7.1″ encounter the issue that when they save the PCP checkout settings, the changes are not being saved. We have a bug open for this, but at this moment you can only get this issue resolved by deactivating the plugin and replacing it with another one.

    Please let me know if this answers your question and if we can mark this thread as resolved.

    Kind regards,
    Joost

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @asma0165

    this issue should be resolved with the release Checkout Field Editor for WooCommerce: by ThemeHigh — version 1.7.2. We will mark this thread as resolved. Please let us know if you still have any issues.

    Kind regards,
    Joost

Viewing 2 replies - 1 through 2 (of 2 total)
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