Card payments not working after changeing shipping method

  • Resolved tstudiog2

    (@tstudiog2)


    5 years, 2 months ago

    We have been using this Braintree plugin for a while and everything was fine until few days ago and I have no idea of what have happened.

    the issue is that at the checkout page, once the shipping method is changed (refreshes the total price) the plugin stops working and no card information can be entered anymore.

    Here you can see a screen capture of how this is happening:
    https://files.fm/u/gs3ukgsz

    Can you tell what could have affected your plugin functionality and how we can fix this?

    We have a lot of customers placing orders right now therefore we need a solution for this ASAP.

    Hope to hear back soon.

    ps: I have already tried downgrading WP core and Braintree plugin but it wont help.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @tstudiog2,

    I see you also sent me 3 support requests during the night. Creating more and more requests across different channels doesn’t guarantee you help any faster so when you make a request please just submit one and I will respond.

    I did a check of your theme and for whatever reason you have css that’s making the opacity of iFrames 0; The credit card form uses iFrames and if your theme is using opacity of 0 it will not show the input fields.

    .main-content iframe[src] {
    opacity: 0;
}

    You need to remove that CSS.

    Kind regards,

    Thread Starter tstudiog2

    (@tstudiog2)

    Hi @mrclayton!

    I really apologise for troubling you this much tonight.

    Our main audience is european and today we had a lot of unhappy customers, probably lost few as well.

    However I understand that it wasn’t an issue on your side and I really appreciate your fast help on the matter.

    Thank you again for the tip, I removed the css line and now it works perfectly.

    Wish you a great day.

    My cart bank ne fonction pas

Viewing 3 replies - 1 through 3 (of 3 total)
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