Card payment fails with Flexible checkout fields plugin

  • Resolved mindfulsteps

    (@mindfulsteps)


    3 years, 3 months ago

    Hi,

    I use WooCommerce plugin and Flexible Checkout Fields plugin (the latter one to disable 2 checkout fields: company name and phone number). The card payments don’t work and the error comes up ‘You specified “never” for fields.billing_details.phone when creating the payment Element, but did not pass confirmParams.payment_method_data.billing_details.phone when calling stripe.confirmPayment or stripe.confirmSetup. If you opt out of collecting data via the payment Element using the fields option, the data must be passed at confirm-time.’

    The ‘phone’ field doesn’t show on the checkout page. It used to work fine before but after installing /updating plugins it stopped working. Paypal payment option works fine.

    Please help!
    Thank you.
    Lena

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter mindfulsteps

    (@mindfulsteps)

    Can please someone get back to me about this? This is quite urgent as I am unable to process people’s payments.

    Thank you!
    Lena

    Plugin Support 3 Sons Development – a11n

    (@3sonsdevelopment)

    Hi @mindfulsteps,

    What happens if you disable the Flexible Checkout Field plugin and then use the built-in options to hide the company and phone number fields? You can find them in Appearance > Customize > WooCommerce > Checkout.

    If that still doesn’t work, try setting them to “optional” and see if you still have trouble. Let us know what you find out.

    Cheers

    Thread Starter mindfulsteps

    (@mindfulsteps)

    Hi,

    I have disabled the plugin as you suggested and tried both options: make 2 fields hidden through Appearance menu and then optional. They do show as instructed but when try to pay, the same error message comes up in both cases. It did used to work with Flexible checkout fields plugin before. I don’t know what happened. The paypal option does work but I want the card payment to work too. Please let me know.

    Thanks
    Lena

    Hi there,

    I see that the error message mentions Stripe and you mentioned that it works as expected with PayPal, so I’m confused on which plugin that is bringing the issue and if PayPal Checkout is actually working as expected.

    Can you confirm that?

    Also, could you share your current System Status Report? You can get it by navigating to WP Admin > WooCommerce > Status. Once there, click on the “Get system report” button and then copy it by clicking on the “Copy for support” button.

    Thread Starter mindfulsteps

    (@mindfulsteps)

    Hi, 

    Lena Henderson
Sun 22/08/2021 13:15

The issue is probably not linked to Flexible checkout plugin because it is now disabled. It might be linked to Woocommerce. I am not sure why it mentions stripe: it was showing that message even when stripe wasn't set up. I have set it up now and it still hasn't changed.

About paypal, I tried to test the payment process through it again and this time it didn't work. It says: the order is on hold, even though there was a notification that the payment arrived to paypal.

    I tried to pay with the card again and currently the Flexible checkout plugin is disabled. The fields ‘company name’ and ‘phone’ are enabled as optional, as suggested. This is the error message:

    You passed an empty string for ‘payment_method_data[billing_details][phone]’. We assume empty values are an attempt to unset a parameter; however ‘payment_method_data[billing_details][phone]’ cannot be unset. You should remove ‘payment_method_data[billing_details][phone]’ from your request or supply a non-empty value.`

    System report:

    
### WordPress Environment ###

WordPress address (URL): https://themindfulsteps.co.uk
Site address (URL): https://themindfulsteps.co.uk
WC Version: 5.6.0
REST API Version: ? 5.6.0
WC Blocks Version: ? 5.5.1
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.5.1
Log Directory Writable: ?
WP Version: 5.8
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.22
PHP Post Max Size: 1 GB
PHP Time Limit: 1500
PHP Max Input Vars: 2000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.30-MariaDB-log-cll-lve
Max Upload Size: 1 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

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WC Database Prefix: wppt_
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### Post Type Counts ###

attachment: 286
customize_changeset: 11
custom_css: 3
et_header_layout: 1
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mailpoet_page: 1
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oembed_cache: 72
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revision: 2242
shop_coupon: 6
shop_order: 48
shop_order_refund: 2
viwec_template: 14
woocustomemails: 1
wp-types-group: 1
yaymail_template: 28

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (25) ###

WPML Multilingual CMS: by OnTheGoSystems – 4.4.11
Autocomplete WooCommerce Orders: by QuadLayers – 1.4.0
Classic Editor: by WordPress Contributors – 1.6.2
Complianz | GDPR/CCPA Cookie Consent: by Really Simple Plugins – 5.2.6
PayPal Express Checkout Payment Gateway for WooCommerce ( Basic ): by WebToffee – 1.6.0
Jetpack: by Automattic – 10.0
Pretty Links: by Pretty Links – 3.2.3
Rank Math SEO: by Rank Math – 1.0.70
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.60

Use Any Font: by Dnesscarkey – 6.1.4
W3 Total Cache: by BoldGrid – 2.1.6
WooCommerce - MailerLite: by MailerLite – 1.5.6
CartBounty - Save and recover abandoned carts for WooCommerce: by Streamline.lv – 7.0.5
WooCommerce Stripe Gateway: by WooCommerce – 5.4.0
WooCommerce Multilingual: by OnTheGoSystems – 4.11.7
WooCommerce Payments: by Automattic – 2.8.4
WooCommerce PayPal Payments: by WooCommerce – 1.5.1
WooCommerce Polylang Integration: by Darko Gjorgjijoski – 1.2.2
WooCommerce Shipping & Tax: by WooCommerce – 1.25.18
WooCommerce: by Automattic – 5.6.0
WP Mail SMTP: by WPForms – 3.0.3
WPML Media: by OnTheGoSystems – 2.6.5
WPML String Translation: by OnTheGoSystems – 3.1.9
WPML Translation Management: by OnTheGoSystems – 2.10.7
YayMail - WooCommerce Email Customizer: by YayCommerce – 2.1.9

### Inactive Plugins (1) ###

Flexible Checkout Fields: by WP Desk – 3.0.11

### Dropin Plugins (3) ###

advanced-cache.php: advanced-cache.php
db.php: db.php
object-cache.php: object-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #2555 - /shop/
Cart: #5071 - /cart-2/
Checkout: #5073 - /checkout-2/
My account: #5075 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Divi - The Mindful Steps
Version: (update to version 0 is available)
Author URL: https://www.theheartsdesign.com/
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 4.10.3
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?

### Templates ###

Overrides: –

### WooCommerce PayPal Payments ###

Onboarded: Yes
Shop country code: GB
PayPal card processing available in country: Yes
Pay Later messaging available in country: Yes
Vault enabled: No

### Action Scheduler ###

Complete: 1,599
Oldest: 2021-08-19 11:19:57 +0000
Newest: 2021-08-22 19:55:28 +0000

Pending: 1
Oldest: 2021-08-28 02:31:37 +0000
Newest: 2021-08-28 02:31:37 +0000

### Status report information ###

Generated at: 2021-08-22 20:13:37 +00:00
    Plugin Support Thu P. a11n

    (@thup90)

    Hi there,

    This error seems to be coming from WooCommerce Payments. Here’s the report about the error when phone field is optional: https://github.com/Automattic/woocommerce-payments/issues/2743.

    I see that both Stripe and WooCommerce Payments are enabled at your Checkout page. Both of these gateways are powered by Stripe, so you don’t need both. I’d recommend disabling WooCommerce Payments for now until the issue is fixed.

    If you want to use WooCommerce Payments, I’d recommend keeping an eye out for updates in the bug report above.

    Plugin Support Sol J. a11n

    (@solstudioim)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – I trust that what Thu said before points you in the right direction, but if you have more questions, let us know.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Card payment fails with Flexible checkout fields plugin’ is closed to new replies.