Card option doesn’t show on checkout

  • Resolved rrossco

    (@rrossco)


    2 years, 8 months ago

    Hi – We have a Woocommerce store based in the UK, and when I enable the ‘Paypal Card processing’ option, it removes the ‘old’ credit / debit card option we had however doesn’t replace it with a new one, we only have the gold Paypal button.

    As far as I can see the only place to set your location is in the Woocommerce settings, am I missing something, or is there somewhere else? I can see the fields when I inspect them on Chrome, but they’re hidden and don’t really want to have to hack the CSS for it to work?

    Any ideas?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @rrossco,

    There is nothing to configure beyond enabling the PayPal Card Processing gateway: https://woocommerce.com/document/woocommerce-paypal-payments/#paypal-card-processing-acdc
    If the PayPal Card Processing gateway does not load on the checkout page, then you may want to perform a full conflict test to rule out eventual issues with the theme or a different plugin.
    Could you please also share a link to the affected site?
    We recommend temporarily activating the default theme Storefront and disabling all other plugins except for?WooCommerce and?PayPal Payments to see if the behavior persists.

    Here’s a guide that explains the steps in more detail:
    How to test for conflicts
    We have seen the dedicated card gateway being blocked in the past for example by caching/optimization or multi-currency plugins.

    Kind regards,
    Niklas

    Plugin Support Femi

    (@femiyb)

    Hi there

    We have not heard back from you in a while, so I’m marking this thread as resolved.
    If you have any further questions, please feel free to reopen this topic or create a new one.

    Cheers! ??

Viewing 2 replies - 1 through 2 (of 2 total)
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