• Resolved conors37

    (@conors37)


    Hi,

    On my checkout, Card inputs are appearing twice. In the billing details section and the stripe section.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hey there, @conors37! Thanks for contacting us. I’m happy to help you.

    I checked your site and noticed that the billing information on the checkout includes the card details, which is not WooCommerce default.

    Do you have any plugins that change the checkout page?

    I’d like to understand your site properly. Please share with us the System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter conors37

    (@conors37)

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    coupons
    core-profiler
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    product-variation-management
    product-virtual-downloadable
    product-external-affiliate
    product-grouped
    product-linked
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: customize-store
    minified-js
    new-product-management-experience
    product-pre-publish-modal
    settings
    async-product-editor-category-field
    
    Daily Cron: ? Next scheduled: 2024-03-12 09:55:24 +00:00
    Options: ?
    Notes: 202
    Onboarding: completed Action Scheduler
    
    Complete: 10,797
    Oldest: 2024-02-09 11:05:04 +0000
    Newest: 2024-03-11 11:00:46 +0000
    
    Failed: 274
    Oldest: 2021-11-08 15:35:57 +0000
    Newest: 2024-02-07 11:18:28 +0000
    
    Pending: 7
    Oldest: 2024-03-11 11:05:46 +0000
    Newest: 2024-03-14 13:13:45 +0000 Status report information
    
    Generated at: 2024-03-11 11:00:49 +00:00
    `
    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi there @conors37,

    Thanks for sharing more details on this. I was able to check on your SSR but could not find any clues why this is happening.

    In most cases, this kind of problem is usually caused by a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce and
    • WooCommerce Stripe Gateway
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing the conflict.?You can find a more detailed explanation on how to do a conflict test here.

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

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