Card inputs appearing twice
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Hi,
On my checkout, Card inputs are appearing twice. In the billing details section and the stripe section.
The page I need help with: [log in to see the link]
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Hey there, @conors37! Thanks for contacting us. I’m happy to help you.
I checked your site and noticed that the billing information on the checkout includes the card details, which is not WooCommerce default.
Do you have any plugins that change the checkout page?
I’d like to understand your site properly. Please share with us the System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
Looking forward to your reply.
Have a wonderful day!
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Enforce Approved Product Download Directories: – HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – WC Pages Shop base: #793 - /shop/ Cart: #794 - /cart/ Checkout: #795 - /checkout/ My account: #796 - /my-account/ Terms and conditions: #784 - /terms-conditions/ Theme Name: Hello Elementor Version: 3.0.1 Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? Templates Overrides: /home/customer/www/tradewest.ie/public_html/wp-content/plugins/woo-product-gallery-slider/includes/product-image.php Gift Cards Database Version: 1.16.10 Loopback Test: ? Task Queueing Test: ? 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Notes: 202 Onboarding: completed Action Scheduler Complete: 10,797 Oldest: 2024-02-09 11:05:04 +0000 Newest: 2024-03-11 11:00:46 +0000 Failed: 274 Oldest: 2021-11-08 15:35:57 +0000 Newest: 2024-02-07 11:18:28 +0000 Pending: 7 Oldest: 2024-03-11 11:05:46 +0000 Newest: 2024-03-14 13:13:45 +0000 Status report information Generated at: 2024-03-11 11:00:49 +00:00 `
Hi there @conors37,
Thanks for sharing more details on this. I was able to check on your SSR but could not find any clues why this is happening.
In most cases, this kind of problem is usually caused by a conflict with your theme or with another plugin.
?
The best way to determine this is to:- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce and
- WooCommerce Stripe Gateway
- Repeat the action that is causing the problem
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing the conflict.?You can find a more detailed explanation on how to do a conflict test here.
We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.
- The topic ‘Card inputs appearing twice’ is closed to new replies.