card hits stripe logs but no payments/no errors

  • Resolved mballew

    (@mballew)


    2 years, 4 months ago

    This has happened twice with same customer. First time good credit card is used to pay for items, I can see in developer log in Stripe, error said card was test card ending in 4242 but it was not. Now this time a week later, same card used for same customer and I can see in developer log 6 attempts to process card, no errors, I can see last four on card is correct, but no payments in this plugin/woo or in stripe. Need help in debugging issue as orders are being fulfilled and we are not collecting payment.

    • This topic was modified 2 years, 4 months ago by mballew.

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Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @mballew,

    First time good credit card is used to pay for items, I can see in developer log in Stripe, error said card was test card ending in 4242 but it was not.

    That log entry isn’t what you think it is. If you look at the log entry, you will see in the metadata where it says API Settings connection test. That’s a request used by the plugin to test the connection to Stripe when you click the Connection Test button on the API Settings page.

    I can see last four on card is correct, but no payments in this plugin/woo or in stripe.

    You have a Javascript error on your checkout page that is most likely interfering with payments. Here is the content of the error message:

    jquery.min.js?ver=3.6.0:2 Uncaught TypeError: $(...).dataTable is not a function

    That’s coming from your ultimate-b2b plugin from codecanyon.

    Kind Regards,

    Thread Starter mballew

    (@mballew)

    Thank you so much, I will followup with B2B

Viewing 2 replies - 1 through 2 (of 2 total)
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