Card Error

Hi @kraken85,

Greetings from WebToffee support.

We are sorry to hear that the code snippet is not working for you as expected.

Are you using the latest version of the Stripe Payment Gateway plugin (3.9.2) on your site?

To help us better understand your site environment please share your WooCommerce System status report (WooCommerce -> Status -> Get system status report).

Awaiting your response.

yes im using the latest version.

View post on imgur.com

Here’a another submission done using stripe test mode

View post on imgur.com

Please see woocommerce status report attached.

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 WordPress Environment

WordPress address (URL): https://staging.senaglobal.co
Site address (URL): https://staging.senaglobal.co
WC Version: 8.3.1
REST API Version: ? 8.3.1
WC Blocks Version: ? 11.4.9
Action Scheduler Version: ? 3.6.4
Log Directory Writable: ?
WP Version: 6.4.1
WP Multisite: –
WP Memory Limit: 3 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: – Server Environment

Server Info: LiteSpeed
PHP Version: 8.2.5
PHP Post Max Size: 3 GB
PHP Time Limit: 120
PHP Max Input Vars: 5000
cURL Version: 7.84.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 10.5.19-MariaDB-cll-lve
Max Upload Size: 3 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.3.1
WC Database Prefix: wp_
Total Database Size: 567.70MB
Database Data Size: 284.32MB
Database Index Size: 283.38MB
wp_woocommerce_sessions: Data: 4.02MB + Index: 0.14MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 3.52MB + Index: 1.52MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 14.55MB + Index: 14.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.48MB + Index: 0.72MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.41MB + Index: 0.33MB + Engine InnoDB
wp_alp_pickup_location: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bfw: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_blogmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_catfolders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_catfolders_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 1.52MB + Index: 0.61MB + Engine InnoDB
wp_comments: Data: 19.55MB + Index: 16.08MB + Engine InnoDB
wp_easyparcel_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_easyparcel_zones_courier: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_easyparcel_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_et_bloom_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icwp_wpsf_at_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icwp_wpsf_at_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icwp_wpsf_botsignal: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icwp_wpsf_crowdsec_signals: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icwp_wpsf_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icwp_wpsf_ips: Data: 0.30MB + Index: 0.19MB + Engine InnoDB
wp_icwp_wpsf_ip_rules: Data: 1.52MB + Index: 0.20MB + Engine InnoDB
wp_icwp_wpsf_malware: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_icwp_wpsf_report: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icwp_wpsf_req_logs: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_icwp_wpsf_resultitems: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icwp_wpsf_resultitem_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icwp_wpsf_scans: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icwp_wpsf_user_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ifso_daily_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ifso_local_user: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_litespeed_img_optming: Data: 0.06MB + Index: 0.08MB + Engine InnoDB
wp_login_redirects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 3.36MB + Index: 0.19MB + Engine InnoDB
wp_postmeta: Data: 71.59MB + Index: 69.20MB + Engine InnoDB
wp_posts: Data: 6.25MB + Index: 3.86MB + Engine InnoDB
wp_post_smtp_logmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_post_smtp_logs: Data: 11.09MB + Index: 0.00MB + Engine InnoDB
wp_rank_math_analytics_gsc: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wp_rank_math_analytics_inspections: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_rank_math_analytics_objects: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_internal_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_realmedialibrary: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_realmedialibrary_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_realmedialibrary_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_realmedialibrary_tmp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_say_what_strings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 32.56MB + Index: 35.09MB + Engine InnoDB
wp_users: Data: 2.52MB + Index: 4.55MB + Engine InnoDB
wp_wcj_abandonment_email_history: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wcj_cart_abandonment_data: Data: 0.41MB + Index: 0.00MB + Engine InnoDB
wp_wcj_track_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 2.52MB + Index: 1.86MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.38MB + Index: 0.38MB + Engine InnoDB
wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 2.52MB + Index: 2.70MB + Engine InnoDB
wp_wc_order_stats: Data: 2.52MB + Index: 2.44MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpvivid_options: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wsal_metadata: Data: 57.59MB + Index: 115.41MB + Engine InnoDB
wp_wsal_occurrences: Data: 41.58MB + Index: 12.06MB + Engine InnoDB
wp_wtmgdp_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_action_history: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_mgdp_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_mgdp_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB Post Type Counts

attachment: 139
custom_css: 1
customize_changeset: 2
divi_overlay: 8
et_body_layout: 8
et_footer_layout: 1
et_header_layout: 1
et_pb_layout: 2
et_template: 16
et_theme_builder: 2
him_pickup_account: 1
marketking_field: 6
marketking_group: 1
marketking_mpack: 3
marketking_option: 2
marketking_vitem: 2
nav_menu_item: 23
page: 19
post: 4
product: 8
revision: 54
rm_content_editor: 1
shop_coupon: 3
shop_order: 16692
shop_order_refund: 41
tablepress_table: 2
wp_global_styles: 1
wp_template: 2
wpcode: 2 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (17)

Billplz for WooCommerce: by Billplz Sdn Bhd – 3.28.2
Booster Elite for WooCommerce: by Pluggabl LLC – 7.1.3
DHL Ecommerce APAC: by DHL APAC – 1.1.1
Divi BodyCommerce: by Divi Engine – 8.1.4
Divi Overlays: by Divi Life — Tim Strifler – 2.9.7.3
FedEx Live Rates PRO: by Octolize – 2.6.12
Flexible Shipping: by Octolize – 4.23.1
Members: by MemberPress – 3.2.8
Stripe Payment Plugin for WooCommerce: by WebToffee – 3.9.3
LoginWP (Formerly Peter's Login Redirect): by LoginWP Team – 3.0.8.5
Post SMTP: by Post SMTP – 2.8.4
Rank Math SEO: by Rank Math – 1.0.206
WooCommerce Cart All in One Premium: by VillaTheme – 1.1.1
WooCommerce Free Shipping Bar Premium: by VillaTheme – 1.2.1
Brevo - WooCommerce Email Marketing: by Brevo – 4.0.5
WooCommerce: by Automattic – 8.3.1
WP Activity Log: by Melapress – 4.6.1 Inactive Plugins (0) Dropin Plugins (1)

advanced-cache.php: advanced-cache.php Settings

API Enabled: –
Force SSL: –
Currency: MYR (RM)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages

Shop base: #19 - /shop/
Cart: #20 - /cart/
Checkout: #21 - /checkout/
My account: #22 - /my-account/
Terms and conditions: ? Page not set Theme

Name: Divi Child
Version: 1.0.0
Author URL: https://www.elegantthemes.com
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 4.23.1
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ? Templates

Overrides: – Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-virtual-downloadable
product-external-affiliate
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-11-22 08:12:10 +00:00
Options: ?
Notes: 98
Onboarding: completed Action Scheduler

Canceled: 1
Oldest: 2023-10-25 02:19:32 +0000
Newest: 2023-10-25 02:19:32 +0000

Complete: 1,656
Oldest: 2023-10-22 02:54:57 +0000
Newest: 2023-11-21 23:59:53 +0000

Failed: 73
Oldest: 2023-06-28 08:09:40 +0000
Newest: 2023-11-20 02:10:02 +0000

Pending: 4
Oldest: 2023-11-22 07:03:02 +0000
Newest: 2023-12-08 00:00:40 +0000 Status report information

Generated at: 2023-11-22 00:01:00 +00:00

Hi @kraken85,

We are not able to replicate the issue on our side. Could you please share a screenshot of the code snippet you have added to your site?

Additionally, please check the log of the affected order from the Stripe Dashboard. You can view the error log from the Developers>Logs page. Please navigate to the /v1/payment_methods API and share the complete log including the request?and?response?logs.

If you have any privacy concerns, you may share them through this link.

Hi?@kraken85,

We haven’t heard back from you. Please share the requested information with us so we can look into the issue.

Hi?@kraken85,

As this thread has been inactive for a while, we are marking it as resolved. If you require any further assistance please create a new thread.