Card Declined/Payment Failed

Hi Mike,

Thanks for you reply – also any insight on my second query including the screenshot tool you use ??

One other thing I was curious about is the order Thank You page. If you copy the URL including the wc key, then a customer can always go back to this page?

Usually I find with most shopping sites that the Thank You page is one off or has a session expiry, so something like after 15 minutes it will expire – is this possible?

P.S Are you using Annotate for uploading screenshots? How are you uploading to the domain: https://annotate.driftt.com/view?i=xqpkxk9wrsld7pl%2F2016-03-16_at_00.19.png%2F ?

Many Thanks,
Jawad

Yes they can go back. This doesn’t expire. Key keeps it private.

Hi Mike,

Oh ok – is it possible to make it expire? With most sites I use, the Thank You page expires – even if you have the direct link, it redirects to the homepage.

Many Thanks,
Jawad

There is not really any reason to to be honest. As I said, the order details can be viewed only by someone with key.

Hi Mike,

Oh ok, no worries.

So, the gateway developer is using WooCommerce default ‘Cancelled Order’ procedure.

I asked him so that Cart is emptied when Order is cancelled and he said this is a huge development task? Is it true?

Many Thanks,
Jawad

P.S Failed Order has now been resolved, thanks for your help on that matter.

I asked him so that Cart is emptied when Order is cancelled and he said this is a huge development task? Is it true?

Can you elaborate on what you want again? Gateway clears the cart in most cases which is normal.

Hi Mike,

After Customer chooses to pay by said gateway they are redirected to the gateway secure page to checkout. On this page there is an option to pay or ‘Cancel Order’.

https://i.gyazo.com/cab5d6fad17da270f47d565592a47c14.png

After they choose this they are redirected to:

https://i.gyazo.com/0d2f8c29159271b81eab0e61426cd972.png

But Cart hasn’t been emptied. The developer said this is the default process, but I would like Cart emptied. He said that would be a huge development task?

Many Thanks,
Jawad

It’s literally one line to clear the cart, but since you’ve cancelled IMO the cart should remain so you can retry, if thats where the user is being sent back.

Hi Mike,

Oh right. The cart remains for failed order. But in this scenario the customer has chosen to cancel the order so they should not have any products left in the cart.

We will change the page of where the customer is sent back. If it is only one line to empty cart, could you tell me what it is so I can see what the developer says to this?

Many Thanks,
Jawad

wc_empty_cart();