Card declined will not allow user to enter another card

  • Resolved shirgans

    (@shirgans)


    8 years, 5 months ago

    Hello,

    We are using latest WP and WC version with WC Subscription plugin.
    When a user tries to pay with Stripe and gets “Your card was declined.” message (still on the checkout page), entering another card will give the following message:
    “We were unable to process your order, please try again.”

    I think I understand what the problem is. The order has been created on the first try, so a second try will not succeed since the first order is waiting for payment or already failed.
    The only thing that fixes it, is to re-enter the items into the cart and try again.

    Is there a way to avoid that?
    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    It kind of depends on what the workflow is. Can you walk me through the steps that the customer is taking to have this happen?

    Thanks!

    Thread Starter shirgans

    (@shirgans)

    Hi,

    Yes of course.
    User is on checkout page
    choosing stripe as payment method
    enters correct CC details
    card declined (page is not refreshed, since it is on Ajax)
    trying another valid card will return this error

    Same problem with you !

Viewing 3 replies - 1 through 3 (of 3 total)
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