Card declined

  • Resolved tmrevx

    (@tmrevx)


    8 years, 4 months ago

    Everytime when someone is trying to checkout it says. Card declined.

    My shop has the following issues.

    – When a payment fails, normally it will also shows up in Woocommerce orders overview with the yellow icon (waiting for payment). The order doesn’t show up there.
    – It only shows card declined in my Stripe account’s log. Normally it also shows information on Events & Webhooks.

    It looks like there is not enough data being sent to Stripe.

    Response body:

error:
message: "Your card was declined."
type: "card_error"
param: ""
code: "card_declined"
    ### Active Plugins (26) ###

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WooCommerce Email Test: by RaiserWeb – 1.5
WooCommerce Stripe Gateway: by Automattic – 3.0.5
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WooCommerce Helper: by WooCommerce – 1.7.1
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    • This topic was modified 8 years, 4 months ago by tmrevx.
Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Mike M. a11n

    (@mikedmoore)

    Automattic Happiness Engineer

    Hi tmrevx! 

    error:
message: "Your card was declined."

    Are you 100% certain the card is valid? If so, I would recommend trying the following:

    1. Double check your Stripe credentials(copy and paste both Test and Live credentials again)
    2. Use a test card number(4242 4242 4242 4242) in test mode
    3. Test with only WooCommerce and Stripe enabled while using the Twenty Sixteen theme

    If you find that transactions work with only WooCommerce and Stripe enabled, it’s a conflict with another plugin or with your theme. In that case, enable plugins one at a time and switch back to your normal theme until the transactions fail again and you’ll have found your conflict.

    Let us know what you find ??

    Thread Starter tmrevx

    (@tmrevx)

    Hey Mike,

    Thanks for your reply.

    In test mode everything works fine, but when I switch to live mode I get the message your card was declined and nothing shows up in Stripe Events & Webhooks. Only in the logs it shows:

    Response body:

error:
message: "Your card was declined."
type: "card_error"
param: ""
code: "card_declined"

    I have the same problem, even with 2016 theme and only woocommerce and Stripe enabled.

    Thread Starter tmrevx

    (@tmrevx)

    @pandawang16, Stripe worked before for you?

    @tmrevx no, only in test mode did it work. In live mode it is always declined.

    Thread Starter tmrevx

    (@tmrevx)

    You have SSL installed?

    Yes I do

    In WooCommerce – Settings – Checkout – Stripe – I UNchecked Enable Test Mode and I only pasted the 2 live credentials (deleted the other 2 test keys). That fixed it for me.

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there @tmrevx

    Were you able to get this resolved?

Viewing 9 replies - 1 through 9 (of 9 total)
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