Capture on complete selected. But payments not captured when status changes

Payment method is QuickPay

Thanks a lot in advance for any help!

Hi,

Im sorry for the late reply. I think the problem you mentioned might be related to this issue which has been fixed in the latest release (5.1.0).

Please try it out and to see if it works on future orders.

This is still a issue in 5.2.0 with “Capture on complete” set to true
– WooCommerce version: 3.7.1
– WordPress version: 5.2.4

@nuvopoint I think your case is related to something else as this has been confirmed to work on a lot of shops.

The first thing you should check if there is a transaction ID on the order and if the “QuickPay”-box appears on the order page without problems. If this is not the case, it could be related to either:

– Callbacks not reaching your shop
– PHP errors are thrown while handling the callback

The last point could also be the case if the transaction ID is set but the payment isn’t captured.

In either case I recommend you to take a deeper look into your log files inside WooCommerce -> Status -> Logs

Thank you for getting back so fast.

We found the issue, but can you tell me why we only see empty woocommerce-quickpay log files in WooCommerce -> Status -> Logs:

10-18-2019 @ 19:26:24 –
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10-18-2019 @ 19:26:24 –
10-18-2019 @ 19:26:24 –
10-18-2019 @ 19:27:54 –
10-18-2019 @ 19:27:54 –
10-18-2019 @ 19:27:54 –
10-18-2019 @ 19:27:54 –
10-18-2019 @ 19:27:54 –
10-18-2019 @ 19:27:54 –
10-18-2019 @ 19:27:54 –

@nuvopoint – the empty log files were due to a misconfiguration in the plugin. It should have been fixed in 5.4.0.