Captcha visibility

Hi there @goala2016

Are you perhaps also using the Complianz plugin, or any other similar cookie declaration plugin, on your site?

If so, please check if you have perhaps selected to hide/block recaptcha in that plugin.

If that is not the issue, please do let us know and we’ll dig in with you. ??

Cheers!
Patrick

Hi, I don’t use any cache plugins, I even cleared my browser’s cache just in case, but nothing.

GDPR Cookie Compliance

I am using this GDPR module but it does not have any option to block or remove Cookies.

Can you give me a solution? It also happens to me on other websites, that the form in Preview does show the captcha but not in real on the web.

Can you help me?

Hi @goala2016

Would it be possible sending the form URL and we can take a closer look at the source code page?

Best Regards
Patrick Freitas

You can check here

[ redundant link removed ]

• This reply was modified 3 years, 8 months ago by Jan Dembowski.

Hey there @goala2016

I can see a couple of JS errors in the console log that might be affecting the form loading as well. https://i.imgur.com/FIfdekW.png

Could you please proceed with a conflict test around this?
How to:
First, create a recent backup in case you lose any settings during the test and have to restore to a previous working state.
Then deactivate all plugins apart from Forminator, activate a default theme like TwentyTwentyOne, clear all caches, and check again if the issue is still there. If not, it means that something is conflicting, so start activating the remaining plugins and theme, one by one this time, checking every time for the reported issue, until you reproduce the issue, thus finding the conflicted combination. The following flowchart image can assist you during this test: https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif
If this is a live website with traffic, I’d rather advise to create a staging environment, meaning a complete and exact copy of this installation into another location/folder in the same server, using a separate database, and perform the test in there instead without worrying about the live site. Reference: https://premium.wpmudev.org/docs/getting-started/getting-support/#chapter-2

Warm regards,
Dimitris

I have disabled all the modules except WPBaker and Forminator, and in the Bridge theme it is still not displayed, I have tried changing to theme twenty and it is displayed. Can you see in more detail? Or would I have to write to the theme?

https://dev.goalamarketing.com/pruebas/

Hi @goala2016

I checked our reported issues but couldn’t find any related to the Bridge theme.

Can you please go to Forminator > Form > Behaviour and check if the form is loading from Ajax?

Toggle the option ( example, if ajax is disabled, enable it), then check if makes any difference in the front end.

Let us know the result you got.
Best Regards
Patrick Freitas

Right, I have enabled that Ajax option and it has already worked. Thanks.

Hi @goala2016

Thank you for the update.

We are marking this ticket as resolved in this case, I also suggest taking a look in your performance plugin as there are some console errors:

https://monosnap.com/file/33RZtTkNKhImdhSeCVku8YR73kDRt6

Feel free to re-open or reply to the ticket in case if you have any additional question.

Best Regards
Patrick Freitas