Captcha V2 Fails

  • Resolved andrewnelsonau

    (@andrewnelsonau)


    3 years, 2 months ago

    Has anyone else had this problem with Captcha V2 failing on buddyforms so the form fails to submit?

    ERROR MESSAGE:
    The following errors were found:recaptcha_response_field: Error: The reCATPCHA response provided was incorrect. Please try again.

    I’ve triple checked all my Captcha keys and in fact the same keys work with things like my Stripe payment forms on the same site.

    And the buddyforms work fine without the captcha field.

    I’m guessing its a plugin conflict but any other suggestions?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Romeli

    (@romelirodriguez)

    Hello @andrewnelsonau, how are you?

    Does the same issue happen if you use the V3 version of reCaptcha?

    Thread Starter andrewnelsonau

    (@andrewnelsonau)

    Hi Romeli

    Yes I’ve tried V2 and V3.

    I’ve triple checked the keys.

    I’ve successfully tested the same keys with other plugins.

    I’ve tried on 3 different browsers and 2 different devices after clearing browser caches.

    And the buddyforms work without the captcha.

    I’m at a loss.

    Any suggestions?

    Thread Starter andrewnelsonau

    (@andrewnelsonau)

    Oh, and I’ve deactivated every plugin except buddy forms and buddypress, and switched to the Twenty Twenty One theme, and I still get the error.

    Romeli

    (@romelirodriguez)

    Hello Andrew, how are you?

    We’re sorry that you are having this inconvenience and we really appreciate your patience.

    Since you have already made several changes to find a solution without success, the next step is to debug the issue in our development environment.

    Please give us some time to replicate this issue and find a solution as soon as possible.

    I’ll keep you posted.

    Thread Starter andrewnelsonau

    (@andrewnelsonau)

    Thanks Romeli – if you would like temporary admin access or a video/anydesk link to our system to have a closer look yourselves let me know.

    Romeli

    (@romelirodriguez)

    Hi Andrew, how are you?

    Yes please, I’ll need the admin access of your website. I have tried to replicate the problem in two different environments and the recaptcha field works correctly in both.

    You can write me to the following email: [email protected]

Viewing 6 replies - 1 through 6 (of 6 total)
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