Captcha not working on some forms

  • Resolved charry99

    (@charry99)


    1 year ago

    Hello,
    hcaptcha is not loading completely on some forms on our website. It will display the box but not the button to click.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor kaggdesign

    (@kaggdesign)

    Hello,

    It is not hCaptcha widget, but a placeholder only. It should be replaced by hCaptcha active widget by the JavaScript. But you have JS errors in the console, they stop further JS execution.

    When you fix these errors (related to reCaptcha), the hCaptcha widget will commence working.

    Thread Starter charry99

    (@charry99)

    Please how do I fix the errors?

    Do you have any solutions or recommendations?

    Plugin Contributor kaggdesign

    (@kaggdesign)

    It seems that Google reCaptcha is improperly configured in the Essential Addons for Elementor plugin, and it causes the JS error. Try to turn reCaptcha off there, and then the error in the console should disappear. If this won’t help, you should find a developer and ask him for help.

    The problem is not in our hCaptcha plugin.

Viewing 3 replies - 1 through 3 (of 3 total)
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